Billing & Customer Journey Analyst

ING Bank Personeel; Brussel; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Profit sharing

Pension plan

Transport reimbursement

Job summary

ING Belgium is seeking a Business & Functional Analyst to transform complex billing needs into precise requirements for TAR Developers. You will work with the IT Analyst, owning rigorous analysis and ensuring changes meet agreed needs while supporting UAT and release validation.

In this role, you will clarify needs, document processes and business rules, assess solution options with IT, and test changes to the billing platform used by ING colleagues.

Qualifications

• 5+ years of experience combining business and functional analysis, requirements ownership and delivery follow-up.
• Clear communication and stakeholder management. Explain complex topics simply and coordinate stakeholders and dependencies.
• Strong documentation skills. Produce concise business requirements, clear process flows and actionable functional requirements.
• Rigour and initiative. Check completeness and consistency, challenge assumptions and own follow-up.
• Technical fluency. Discuss system behaviour, data flows, interfaces and dependencies, bridging business and technology.
• Full professional proficiency in English, written and spoken. Independently lead discussions, write precise requirements and explain business and technical topics.

Responsibilities

• Clarify and challenge needs. Advise product and segment teams on billing options and impacts on customers and processes.
• Define actionable requirements. Document current and target processes, business rules, exceptions and acceptance criteria.
• Assess solution options with the IT Analyst and Developers, using data to support analysis.
• Improve the colleague platform. Define business requirements and test changes to the platform ING colleagues use to consult and adjust fees.
• Identify dependencies. Align business and technical stakeholders, including Finance and Tax.
• Validate delivery. Support backlog refinement, prepare and perform User Acceptance Testing (UAT), support releases and verify changes against agreed requirements.

Skills

Business analysis

Functional analysis

Requirements ownership

Delivery follow-up

Stakeholder management

Documentation skills

Rigour

Technical fluency

English proficiency

Job description

ING Belgium is seeking a Business & Functional Analyst to transform complex billing needs into precise requirements for TAR Developers. You will work with the IT Analyst, owning rigorous analysis and ensuring changes meet agreed needs while supporting UAT and release validation.

In this role, you will clarify needs, document processes and business rules, assess solution options with IT, and test changes to the billing platform used by ING colleagues.