Benelux Customer Operations & Data Analyst

Zambon; Brussel; On-site; EUR 65,000 - 90,000; Full time

Job summary

Zambon Belgium SA is looking to reinforce its Brussels team with a Customer Operations Specialist Benelux. The role focuses on data, analytics, CRM and commercial excellence to drive growth in Belgium, Netherlands and Luxembourg.

You will manage IQVIA data updates, build Power BI dashboards, support CRM configuration, and collaborate with Sales and Marketing to translate business needs into digital plans that engage customers across channels.

Qualifications

• Bachelor’s or master’s degree in Business Administration, AI & Data Engineering, Applied Data Intelligence & Science, or a comparable field.
• At least 3 years’ experience in the pharmaceutical industry or FMCG, preferably with CRM, Power BI and multichannel tools.
• Fluent English; knowledge of French and/or Dutch is a plus.

Responsibilities

• Data & Analytics: ensure accurate customer and business data; IQVIA updates; build Power BI dashboards.
• CRM Support & Operations: act as local CRM contact; coordinate changes; document requirements.
• Sales Excellence & Collaboration: support tools and KPIs for Belgium and the Netherlands; provide market insights.

Skills

Power BI

CRM

Data analysis

Education

Bachelor’s or Master’s degree in Business Administration, AI & Data Engineering, Applied Data Intelligence & Science, or comparable field

Tools

CRM systems

Job description

Zambon Belgium SA is looking to reinforce its Brussels team with a Customer Operations Specialist Benelux. The role focuses on data, analytics, CRM and commercial excellence to drive growth in Belgium, Netherlands and Luxembourg.

You will manage IQVIA data updates, build Power BI dashboards, support CRM configuration, and collaborate with Sales and Marketing to translate business needs into digital plans that engage customers across channels.