Belgium Client & Event Support Leader

Ticketmaster; Brussel Hoofdstad; On-site; EUR 70,000 - 100,000; Full time

Job summary

Ticketmaster in Brussels is seeking a Client & Event Support Manager to lead the Belgium team, ensuring accurate event programming for Belgian clients and proactive operational support for top-tier accounts.

You will coach the team, optimize workflows, and provide hands-on delivery during peak periods while building strong client relationships and ensuring effective use of Ticketmaster tools.

Qualifications

• Proven experience leading and developing teams.
• Strong understanding of ticketing platforms and event configuration.
• Experience planning workloads and prioritising resources.
• Ability to design workflows and interpret performance data.
• Excellent written and verbal communication skills.
• Comfort with CRM, Excel and Ticketmaster tools.
• Understanding live entertainment or sports operations.

Responsibilities

• Lead, coach and develop the Client and Event Support team.
• Hold regular one-to-ones and development plans.
• Build team capability through training and cross-training.
• Oversee event programming across Belgian clients.
• Plan capacity and manage on-sales during peak periods.
• Maintain QA and peer-review processes and resolve issues.
• Provide hands-on support for complex deliveries and escalations.
• Ensure Salesforce records are accurate and up to date.

Skills

Team leadership

Ticketing platforms

Workload planning

Workflow design

Communication skills

CRM & Office tools

Live entertainment knowledge

Tools

Ticketmaster platforms

TM1

Salesforce

Microsoft Excel

Job description

Ticketmaster in Brussels is seeking a Client & Event Support Manager to lead the Belgium team, ensuring accurate event programming for Belgian clients and proactive operational support for top-tier accounts.

You will coach the team, optimize workflows, and provide hands-on delivery during peak periods while building strong client relationships and ensuring effective use of Ticketmaster tools.