Client & Event Support Leader – Belgium

Live Nation; Brussel Hoofdstad; On-site; EUR 70,000 - 90,000; Full time

Job summary

Live Nation in Brussels is seeking a Client and Event Support Manager to lead and develop the Belgium-based Client and Event Support team. You will drive accurate, timely event programming for our Belgian client base and provide proactive operational support across the event lifecycle.

You will coach the team, improve workflows and manage complex deliveries during peak periods, while building trusted client relationships and ensuring high service levels.

Responsibilities

• Lead, coach and develop the Client and Event Support team, setting clear expectations for delivery, client service and collaboration.
• Hold regular one-to-ones, provide constructive feedback and address performance concerns.
• Agree development plans that build individual skills and support career progression.
• Build team capability by facilitating training, knowledge sharing and cross-training, and by delegating work appropriately.
• Oversee event programming across the Belgian client base, ensuring event setups and changes meet approved requirements, quality standards and agreed Event Management service levels.
• Plan capacity, allocate work and maintain coverage for on-sales, event peaks and ongoing client support.
• Resolve competing priorities and escalate resource constraints or delivery risks early.
• Maintain quality assurance and peer-review processes, ensure agreed procedures were followed and address the causes of programming errors and recurring delivery issues.
• Provide hands-on operational support for complex deliveries, peak periods and escalations, while maintaining oversight of team priorities and performance.
• Ensure event and support records in Salesforce are accurate and current, with clear ownership, status and next steps.
• Build relationships with key contacts at assigned top-tier clients and ensure the team maintains regular dialogue and forward planning around their event calendars, priorities and service needs.
• Act as the primary management escalation point for complex or high-impact client and event issues. Coordinate the response, involve relevant specialists and ensure clear ownership, timely communication and follow-through to resolution.
• Oversee client onboarding, practical training and adoption of relevant Ticketmaster tools and features. Ensure the team follows up on difficulties and helps clients work confidently and independently.
• Share client feedback, service risks and improvement opportunities with Client Development to support retention and growth. Coordinate agreed operational actions, while Client Development retains ownership of commercial agreements.
• Develop and maintain effective market-level workflows for Client Support and Event Management, adapting them to Belgian client needs while aligning with regional and global standards.
• Monitor event accuracy, deliver.

Job description

Live Nation in Brussels is seeking a Client and Event Support Manager to lead and develop the Belgium-based Client and Event Support team. You will drive accurate, timely event programming for our Belgian client base and provide proactive operational support across the event lifecycle.

You will coach the team, improve workflows and manage complex deliveries during peak periods, while building trusted client relationships and ensuring high service levels.