Client & Event Support Lead — Belgium Ops

Live Nation Entertainment Inc; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Job summary

Live Nation Entertainment's Ticketmaster division in Brussels is seeking a Client & Event Support Manager to lead the Belgium-based Client and Event Support team. You will drive accurate event programming across our Belgian client base and provide proactive operational support for top-tier clients throughout the event lifecycle.

You will coach the team, optimize workflows, manage capacity, and ensure quality standards, SLAs and the use of Ticketmaster tools.

Qualifications

• Fluency in English; local language (French and/or Dutch) preferred.
• Proven experience leading and developing teams in operations or client services.
• Strong understanding of ticketing platforms and client support processes.
• Experience planning workloads and managing capacity in time-critical environments.
• Ability to design workflows, interpret data and lead quality improvements.

Responsibilities

• Lead, coach and develop the Client and Event Support team; set expectations and review performance.
• Oversee event programming across Belgium; manage capacity and ensure on-sales and peak periods.
• Build relationships with top-tier clients and coordinate onboarding and adoption of Ticketmaster tools.
• Drive process improvements and coordinate with cross-functional teams across regions.

Job description

Live Nation Entertainment's Ticketmaster division in Brussels is seeking a Client & Event Support Manager to lead the Belgium-based Client and Event Support team. You will drive accurate event programming across our Belgian client base and provide proactive operational support for top-tier clients throughout the event lifecycle.

You will coach the team, optimize workflows, manage capacity, and ensure quality standards, SLAs and the use of Ticketmaster tools.