Azure & Entra ID Support Team Member

ITS Group S.A.; Brussel Hoofdstad; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

ITS Group S.A. in Belgium seeks a Medior Azure & Entra ID Support Team Member to join a security‑focused service desk.

You will administer Microsoft Azure and Entra ID, manage incidents and requests, and drive changes within ITIL guidelines while supporting the TOPdesk to ServiceNow migration. You will also contribute to security and privacy policies, automate tasks with PowerShell, and collaborate with cross‑functional teams to ensure reliable identity and access management for Belgian energy

Qualifikationen

• 3+ years of Medior-level IT experience with Azure/Entra ID.
• Experience with ITIL processes.
• Proficient in network fundamentals and security.
• Experience with automation (PowerShell) and DevOps tools.

Aufgaben

• Handle incidents and service requests in Security, Privacy & IAM and DevOps domains.
• Onboard/offboard customers technically and administratively.
• Implement and follow up changes with technical teams.
• Create security policies and guidelines and monitor them.
• Support Belgian energy market IT systems and migrations to ServiceNow.
• Collaborate with stakeholders and work autonomously.

Kenntnisse

Azure DevOps

Entra ID / Azure AD

Azure

ITIL

Automation

Networking

TOPdesk

ServiceNow

Dutch/French C1

Tools

TOPdesk

ServiceNow

PowerShell

Jobbeschreibung

We are looking for a Medior Azure & Entra ID Support Team Member to join a service desk focused on security, privacy, Identity & Access Management (IAM), infrastructure and operational support. The role combines hands‑on technical administration with incident and service request management, change implementation, and technical and administrative customer onboarding/offboarding. It requires strong expertise in Microsoft Azure, Microsoft Entra ID, Azure DevOps, PKI, IT networking and automation, together with experience working according to ITIL processes. The consultant will also contribute to security and privacy policies, standards, procedures and guidelines, and actively support the ongoing transition from TOPdesk to ServiceNow.

Your missions:

• Follow up and resolve incidents, information requests and service requests within the Security, Privacy & IAM, Infrastructure & DevOps, and Account Management domains.
• Manage customer onboarding and offboarding, both technically and administratively.
• Implement and/or follow up changes within the relevant technical teams.
• Create security and privacy policies, standards, procedures and guidelines based on provided input.
• Monitor, maintain and follow up the implementation of these policies, standards, procedures and guidelines.
• Collaborate closely with and provide support to internal stakeholders and employees.
• Contribute to secure access management for IT systems supporting the Belgian energy market, including central market and pre‑payment systems.
• Actively participate in the ongoing TOPdesk‑to‑ServiceNow transition, with ServiceNow planned as the future ITSM platform.

Your activities:

• Technical configuration and administration of Microsoft Azure.
• Technical configuration and administration of Microsoft Entra ID / Azure AD, beyond basic user and access management.
• Work with the Microsoft identity environment, including:
• Microsoft Entra
• Privileged Identity Manager (PIM)
• Entra Identity Governance
• Work with Azure DevOps.
• Work with PKI (Public Key Infrastructure).
• Develop and maintain automation, for example through PowerShell.
• Support and troubleshoot IT networking environments involving:
• IP addressing
• Subnets
• Firewalls
• Routing
• DNS
• Manage incidents, service requests and changes according to ITIL principles.
• Create, follow up, maintain and execute technical and operational processes, procedures and guidelines.
• Work with TOPdesk as the current ITSM platform.
• Work with ServiceNow and actively contribute to the migration from TOPdesk to ServiceNow.
• Work autonomously and proactively while collaborating effectively with technical teams and business stakeholders.

You have the following skills:

Must Have

• Demonstrable experience with Azure DevOps.
• Minimum 3 years of relevant experience, at Medior level, with the technology concerned or comparable technologies.
• Demonstrable experience with PKI (Public Key Infrastructure).
• Minimum 3 years of relevant IT networking experience, at Medior level, including:
• IP addressing
• Subnets
• Firewalls
• Routing
• DNS
• Minimum 3 years of relevant experience, at Medior level, in the technical configuration and administration of Microsoft Azure.
• Minimum 3 years of relevant experience, at Medior level, in the technical configuration and administration of Microsoft Entra ID / Azure AD.
• Experience limited exclusively to user and access management is not sufficient.
• Relevant professional experience creating, maintaining, following up and executing technical or operational processes, procedures or guidelines.
• Relevant professional experience with ITIL.
• Ability to work effectively within a team.
• Ability to work independently and proactively.
• Dutch or French: min C1 level.

Nice to Have

• Relevant professional experience within the Belgian energy market.
• Minimum 3 years of relevant Office 365 / Microsoft 365 experience, at Medior level.
• Experience with ServiceNow.
• Experience with TOPdesk.
• One or more additional relevant Microsoft certifications, such as:
• MS-500
• AZ-500
• SC-100
• SC-300
• SC-900
• or other relevant Microsoft certifications.