Audiovisual Technician – Level 1

Alsena; Brussel; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Multicultural environment

International projects

Résumé du poste

Alsena in Brussels is seeking an Audio-Visual & Collaboration Technician – Level 1 for a long-term European institution project. You will provide first-level support, set up AV and conference systems, assist users, troubleshoot issues, and manage incidents in a multicultural environment.

Responsibilities include preparing meeting rooms, configuring DSP and video conferencing systems, documenting interventions, and supporting meetings from local or central control rooms.

Qualifications

• Up to 3 years of relevant professional experience, including the third year.
• Strong knowledge of audiovisual, IT and multimedia technologies.
• Experience with audiovisual systems used in professional meeting and conference environments.
• Experience with video conferencing, DSP systems, corporate meeting solutions and streaming services.
• Proficient with ticketing or incident management software.

Responsabilités

• Provide first‑level technical support for audiovisual equipment in meeting and conference rooms.
• Troubleshoot and resolve issues related to AV& C systems.
• Set up and configure interpretation and conference systems.
• Configure and operate complex audiovisual and conference systems.
• Prepare audiovisual equipment and meeting rooms before meetings and conferences.
• Provide technical assistance during meetings when required.
• Guide users in the correct use of audiovisual systems and equipment.
• Manage AV‑related incidents according to established internal procedures and workflows.
• Document incidents, technical interventions and resolutions.
• Organize and contribute to technical reporting.
• Participate in user, service and project meetings.
• Provide support from local or central control rooms when required.

Connaissances

Audiovisual Systems

AV Technical Support

AV Troubleshooting

Conference & Interpretation Systems

DSP Systems

Recording Equipment

Streaming Services

Soft Codecs

Remote Meeting Platforms

Ticketing Systems

Control Room Operations

Technical Reporting

Customer Support

Problem Solving

Description du poste

We are looking for an Audio-Visual & Collaboration Technician – Level 1 professional to join a long‑term project for a European institution in Brussels.

The role focuses on providing first‑level technical support and proximity services for audiovisual and conference systems used in professional meeting and conference rooms. You will support the preparation of meetings, assist users when required, troubleshoot technical issues and manage audiovisual incidents in an international and multicultural environment.

Your Role:

As an AV&C Technical – Level 1, you will:

• Provide first‑level technical support for audiovisual equipment in meeting and conference rooms.
• Troubleshoot and resolve issues related to AV&C systems.
• Set up and configure interpretation and conference systems.
• Configure and operate complex audiovisual and conference systems.
• Prepare audiovisual equipment and meeting rooms before meetings and conferences.
• Provide technical assistance during meetings when required.
• Guide users in the correct use of audiovisual systems and equipment.
• Manage AV‑related incidents according to established internal procedures and workflows.
• Document incidents, technical interventions and resolutions.
• Organize and contribute to technical reporting.
• Participate in user, service and project meetings.
• Provide support from local or central control rooms when required.

The profile we are looking for:

• Up to 3 years of relevant professional experience, including the third year.
• Good knowledge of audiovisual, IT and multimedia technologies.
• Experience with audiovisual systems used in professional meeting and conference environments.
• Experience with video conferencing systems, DSP systems, corporate meeting solutions and streaming services.
• Technical understanding of video conferencing systems, soft codecs, SIDP platforms and other remote meeting platforms.
• Experience with ticketing or incident management software.
• Ability to troubleshoot audiovisual equipment and identify technical issues efficiently.
• Ability to work from both local and central control rooms.
• Strong customer‑service orientation and good communication skills.
• Ability to work effectively as part of a team.
• Ability to work in an international and multicultural environment.
• Ability to apply and maintain high‑quality service standards.

Key Skills:

• Audiovisual Systems
• AV Technical Support
• AV Troubleshooting
• Conference & Interpretation Systems
• DSP Systems
• Recording Equipment
• Streaming Services
• Soft Codecs
• Remote Meeting Platforms
• Ticketing Systems
• Control Room Operations
• Technical Reporting
• Customer Support
• Problem Solving

Desired Qualifications:

• Previous experience supporting meeting rooms, conference rooms or similar professional audiovisual environments.
• Knowledge of microphones, loudspeakers, video displays, projectors, recording equipment and audio mixing systems.
• Experience configuring and operating professional AV&C systems.
• Familiarity with corporate videoconferencing and remote/hybrid meeting environments.
• Ability to remain responsive and service‑oriented when resolving incidents during meetings.
• Strong team spirit and ability to collaborate with technical teams and end users.

Additional Information:

• Working regime: Full‑time.
• Contract: CDI, CDD, Freelance
• Occasional work outside standard working hours may be required.
• Availability after 17:00 may occasionally be required to ensure business continuity.

What We Offer:

Joining Alsena means contributing to high‑impact international projects in the IT and audiovisual sectors. You will work in a dynamic and multicultural environment, develop your expertise in professional audiovisual and conference technologies, and contribute to the smooth operation of critical meeting and conference services.