Assistant Boutique Manager — Elevate Brand & Service

Nestle; Brussel Hoofdstad; Presencial; EUR 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th month

Company car / mobility budget

28 holidays

Seniority days

Meal vouchers

Eco vouchers

Cafeteria plan

Health and group insurance

Descripción de la vacante

Nestlé Nespresso is seeking an Assistant Boutique Manager for the Louise Boutique in Brussels. You will support the Boutique Manager, lead a team, and ensure premium customer service, operational excellence, and strong commercial performance.

Responsibilities include driving customer experiences, managing events, optimizing store performance, and maintaining brand standards. The role requires 3+ years in retail, 2+ years in supervision, and fluency in English and French (Dutch a plus).

Formación

• Minimum 3 years of retail experience with strong customer service.
• Proven experience in managing customer complaints.
• At least 2 years of supervisory experience in team development.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English and French; Dutch is a plus.

Responsabilidades

• Collaborate with the Boutique Manager to create memorable customer experiences.
• Serve as an ambassador for the Nespresso brand, upholding customer service standards consistently.
• Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions.
• Address customer complaints with professionalism and care.
• Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand.
• Provide priority service during peak traffic times to ensure customer satisfaction.
• Aid in the weekly, monthly, and annual evaluation of store performance.
• Support the team in achieving sales targets and KPIs.
• Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses.
• Identify opportunities for profitability improvements.
• Facilitate training and coaching to enhance selling skills and operational standards.
• Manage scheduling and workforce planning in compliance with local regulations.
• Foster effective communication through regular briefings and meetings.
• Maintain visual merchandising standards and product presentation.

Conocimientos

Retail experience

Customer service

People leadership

Communication skills

Herramientas

Excel

Word

PowerPoint

Microsoft Office

Descripción del empleo

Nestlé Nespresso is seeking an Assistant Boutique Manager for the Louise Boutique in Brussels. You will support the Boutique Manager, lead a team, and ensure premium customer service, operational excellence, and strong commercial performance.

Responsibilities include driving customer experiences, managing events, optimizing store performance, and maintaining brand standards. The role requires 3+ years in retail, 2+ years in supervision, and fluency in English and French (Dutch a plus).