Boutique Assistant Manager Nespresso

Nestle; Brussel Hoofdstad; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

13th month

Company car / mobility budget

28 holidays

Seniority days

Meal vouchers

Eco vouchers

Cafeteria plan

Health and group insurance

Job summary

Nestlé Nespresso is seeking an Assistant Boutique Manager for the Louise Boutique in Brussels. You will support the Boutique Manager, lead a team, and ensure premium customer service, operational excellence, and strong commercial performance.

Responsibilities include driving customer experiences, managing events, optimizing store performance, and maintaining brand standards. The role requires 3+ years in retail, 2+ years in supervision, and fluency in English and French (Dutch a plus).

Qualifications

• Minimum 3 years of retail experience with strong customer service.
• Proven experience in managing customer complaints.
• At least 2 years of supervisory experience in team development.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English and French; Dutch is a plus.

Responsibilities

• Collaborate with the Boutique Manager to create memorable customer experiences.
• Serve as an ambassador for the Nespresso brand, upholding customer service standards consistently.
• Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions.
• Address customer complaints with professionalism and care.
• Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand.
• Provide priority service during peak traffic times to ensure customer satisfaction.
• Aid in the weekly, monthly, and annual evaluation of store performance.
• Support the team in achieving sales targets and KPIs.
• Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses.
• Identify opportunities for profitability improvements.
• Facilitate training and coaching to enhance selling skills and operational standards.
• Manage scheduling and workforce planning in compliance with local regulations.
• Foster effective communication through regular briefings and meetings.
• Maintain visual merchandising standards and product presentation.

Skills

Retail experience

Customer service

People leadership

Communication skills

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

Position Summary

As an Assistant Boutique Manager , you are much more than a retail leader, you are a key ambassador of the Nespresso experience. Supporting the Boutique Manager, you inspire and develop your team in the Louise Boutique (Brussels) to deliver exceptional coffee moments while ensuring strong commercial performance and operational excellence. By combining a passion for premium customer service with people leadership and business acumen, you help create a Boutique environment where every customer feels welcomed, every interaction reflects the Nespresso brand, and every team member is empowered to perform at their best.

A day in the life of an Assistant Boutique Manager

Customer Experience

• Collaborate with the Boutique Manager to create memorable customer experiences.

• Serve as a passionate ambassador for the Nespresso brand, upholding customer service standards consistently.

• Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions.

• Address customer complaints with professionalism and care.

• Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand.

• Provide priority service during peak traffic times to ensure customer satisfaction.

Operations Excellence

• Aid in the weekly, monthly, and annual evaluation of store performance.

• Support the team in achieving sales targets and KPIs.

• Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses.

• Identify and communicate opportunities for profitability improvements.

• Assist in developing action plans to boost sales and inspire team performance.

• Facilitate training and provide ongoing coaching to enhance selling skills and operational standards.

• Manage scheduling and workforce planning in compliance with local regulations.

• Foster effective communication through regular briefings and meetings.

Brand Identity

• Ensure adherence to visual merchandising standards that reflect the Nespresso brand.

• Maintain high standards of product presentation and brand representation.

Compliance

• Work with the Boutique Manager and HR to advise on personnel practices and employment laws.

• Promote a culture of safety and quality within the Boutique.

• Support compliance with Nestlé's Safety, Health, and Environment policies.

What will make you successful

• a minimum of 3 years of retail experience, with a strong focus on customer service;

• proven experience in managing customer complaints;

• at least 2 years of supervisory experience in team development;

• proficiency in Microsoft Office (Excel, Word, PowerPoint);

• you're able to motivate and develop your direct reports and arestress resilient;

• excellent service orientation and people skills;

• willingness to work with challenging hours with presence required during busy days, at opening and closing times;

• excellent communicative skills (Fluency in English, French & ideally Dutch)

What we offer:

• fulltime position (38 hours a week);

• salary starting from €40,079.27,depending on your knowledge, skills and experience;

• excellent terms of employment, with elements such as a 13th month, company car/mobility budget, 28 holidays, seniority days, meal vouchers, eco vouchers,cafeteria plan, health and group insuranceand many other extra’s;

• various career opportunities, both in Belgium and internationally;

• an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues;

• opportunity to commit to one of Nestlé's social causes during working hours;

• extensive leave scheme for parents;

• free baby food for a whole year after your little one arrives up to €500 per year per child;

• savings thanks to great discounts at various (online) shops!

More reasons to work at NESPRESSO:

• We offer impactful training and development programs and coaching to help you upgrade your skills and take your career to the next level;

• your well-being is our priority. We support this with various activities, such as our Employee Assistance Program;

• you contribute to Nestlé's mission to improve the quality of life and make a positive impact on the future.

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams.

You make the difference. Who else?