Assistant Boutique Manager – Luxury Coffee Team Leader

Nestlé Nespresso SA; Brussel; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

13th month

Holiday allowance

Bonus

Meal vouchers

Eco vouchers

Insurance

Job summary

Nestlé Nespresso SA in Brussels is seeking an Assistant Boutique Manager to support the Boutique Manager at the Louise Boutique. You will motivate and develop the team to deliver premium customer experiences while driving commercial performance.

The role requires at least 3 years in retail with a strong customer service focus, 2 years in supervision, and proficiency in MS Office. Fluency in English and French, Dutch preferred. Fulltime on-site role with comprehensive benefits.

Qualifications

• a minimum of 3 years of retail experience, with a strong focus on customer service;
• proven experience in managing customer complaints;
• at least 2 years of supervisory experience in team development;
• proficiency in Microsoft Office (Excel, Word, PowerPoint);
• you're able to motivate and develop your direct reports and are stress resilient;
• excellent service orientation and people skills;
• willingness to work with challenging hours with presence required during busy days, at opening and closing times;
• excellent communicative skills (Fluency in English, French & ideally Dutch)

Responsibilities

• Collaborate with the Boutique Manager to create memorable customer experiences.
• Serve as a passionate ambassador for the Nespresso brand.
• Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions.
• Address customer complaints with professionalism and care.
• Assist in executing engaging masterclasses and events that enhance the brand.
• Provide priority service during peak traffic times.
• Aid in weekly, monthly, and annual evaluation of store performance.
• Support the team in achieving sales targets and KPIs.
• Review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses.
• Identify opportunities for profitability improvements.
• Develop action plans to boost sales and inspire team performance.
• Facilitate training and coaching to enhance selling skills and standards.
• Manage scheduling and workforce planning in compliance with local regulations.
• Foster effective communication through regular briefings and meetings.
• Maintain high standards of product presentation and brand representation.
• Promote compliance with safety and quality policies.
• Advise on personnel practices and employment laws with HR.

Skills

Customer service

People leadership

MS Office

Communication skills

Stress resilience

Retail performance

Tools

Excel

Job description

Nestlé Nespresso SA in Brussels is seeking an Assistant Boutique Manager to support the Boutique Manager at the Louise Boutique. You will motivate and develop the team to deliver premium customer experiences while driving commercial performance.

The role requires at least 3 years in retail with a strong customer service focus, 2 years in supervision, and proficiency in MS Office. Fluency in English and French, Dutch preferred. Fulltime on-site role with comprehensive benefits.