Arabic-Speaking Client Specialist — Relocation to Bulgaria

Mercier Consultancy MD; Belgique; Sur place; EUR 14 000 - 20 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Relocation Package (flight, transfer,

Résumé du poste

Mercier Consultancy Group in Sofia seeks an Arabic Speaking Client Specialist to support our international clients within the Customer Support Services sector. You will handle inquiries via phone, email, and live chat, ensuring high satisfaction while bridging language gaps for Arabic-speaking clients.

You will collaborate with a multinational team, contribute to process improvements, and relocation is supported to Bulgaria, with a competitive monthly salary and a comprehensive benefits package.

Qualifications

• Native or fluent Arabic required.
• Proficiency in English to interact with an international team.
• Previous experience in Customer Support Services preferred.
• Valid EU passport to facilitate relocation to Sofia.

Responsabilités

• Act as the primary contact for clients, delivering expert support.
• Resolve inquiries via phone, email, and live chat while upholding SLAs.
• Maintain accurate client records and interaction history.
• Collaborate with cross-functional teams to address recurring issues.
• Serve as a linguistic bridge for Arabic-speaking clients.

Connaissances

Arabic language fluency

English proficiency

Customer support experience

Description du poste

Mercier Consultancy Group in Sofia seeks an Arabic Speaking Client Specialist to support our international clients within the Customer Support Services sector. You will handle inquiries via phone, email, and live chat, ensuring high satisfaction while bridging language gaps for Arabic-speaking clients.

You will collaborate with a multinational team, contribute to process improvements, and relocation is supported to Bulgaria, with a competitive monthly salary and a comprehensive benefits package.