Arabic Speaking Client Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Brussel; Hybrid; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Client Specialist to support clients in Bulgaria. The role centers on delivering high-quality customer service across phone, email, and live chat, with a focus on accurate record-keeping and issue resolution.

You will work within an international team in Sofia, leveraging your Arabic language skills and English proficiency. A relocation-friendly package and SLAs underpin the responsibilities and growth opportunities in this vibrant market.

Qualifications

• Native or fluent Arabic (spoken and written)
• Proficiency in English to interact with an international team
• Previous experience in Customer Support Services is preferred
• Strong problem-solving skills and emotional intelligence
• Valid EU passport to facilitate relocation to Sofia, Bulgaria

Responsibilities

• Act as the primary point of contact for clients in Arabic-speaking segments
• Resolve inquiries via phone, email, and live chat while upholding SLAs
• Maintain accurate client records and history for service improvement
• Collaborate with cross-functional teams to address recurring issues
• Serve as a linguistic bridge for Arabic-speaking clients
• Adhere to SLAs with a professional and helpful demeanor
• Proactively suggest process improvements to enhance customer experience

Skills

Arabic

English

Customer Support

Problem solving

EU passport

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. We pride ourselves on our deep expertise in European markets, particularly in facilitating high-level career moves for professionals seeking exceptional jobs in Bulgaria.

Arabic Speaking Client Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. We pride ourselves on our deep expertise in European markets, particularly in facilitating high-level career moves for professionals seeking exceptional jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic and service-oriented professional for an Arabic Speaking Client Specialist position in Bulgaria. This role is a vital component of our partner's Customer Support Services team, offering the perfect opportunity for an Arabic-speaking professional to advance their career in a vibrant, international environment.

Key Responsibilities

• Act as the primary point of contact for clients, providing expert support within the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat, ensuring the highest standards of customer satisfaction.
• Maintain detailed client records and documentation to track interaction history and improve service efficiency.
• Collaborate with cross-functional teams to identify and resolve recurring service challenges.
• Act as a linguistic bridge, ensuring seamless communication for our Arabic-speaking clientele.
• Adhere to established service-level agreements (SLAs) while maintaining a positive and professional demeanor.
• Proactively suggest improvements to internal customer support processes to enhance the overall user experience.

Requirements

• Native or fluent Arabic (spoken and written) is strictly required for this Arabic-speaking job.
• Proficiency in English to effectively interact with our diverse, international team in Sofia.
• Previous experience in the Customer Support Services sector is highly preferred.
• Strong problem-solving skills and a high degree of emotional intelligence.
• Valid EU passport (mandatory) to facilitate your transition to our office in Sofia.
• A customer-centric mindset with a passion for excellence in client relations.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your professional expertise.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for your move to Bulgaria.
• Monthly Performance Bonus to reward your dedication and results.
• Career development opportunities within a leading firm for those pursuing Arabic-speaking jobs in Europe.

Life in Bulgaria

Sofia is rapidly emerging as a premier destination for expatriates, blending rich historical culture with a modern, thriving business hub. Choosing one of our available jobs in Bulgaria means joining a community that enjoys a Mediterranean-influenced climate, beautiful mountain landscapes, and a lively social atmosphere that makes Bulgaria a truly welcoming home.

The relocation process to Bulgaria is seamless with our full support, allowing you to enjoy the country's high quality of life, affordable cost of living, and exquisite local cuisine from day one. Whether you are seeking professional growth or a change of scenery, life in Bulgaria offers a perfect balance that makes it one of the most attractive locations for an Arabic Speaking Client Specialist position in Bulgaria today.