Arabic-Speaking Client Success Specialist (Sofia)

Mercier Consultancy MD; Brussel; Hybrid; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Client Specialist to support clients in Bulgaria. The role centers on delivering high-quality customer service across phone, email, and live chat, with a focus on accurate record-keeping and issue resolution.

You will work within an international team in Sofia, leveraging your Arabic language skills and English proficiency. A relocation-friendly package and SLAs underpin the responsibilities and growth opportunities in this vibrant market.

Qualifications

• Native or fluent Arabic (spoken and written)
• Proficiency in English to interact with an international team
• Previous experience in Customer Support Services is preferred
• Strong problem-solving skills and emotional intelligence
• Valid EU passport to facilitate relocation to Sofia, Bulgaria

Responsibilities

• Act as the primary point of contact for clients in Arabic-speaking segments
• Resolve inquiries via phone, email, and live chat while upholding SLAs
• Maintain accurate client records and history for service improvement
• Collaborate with cross-functional teams to address recurring issues
• Serve as a linguistic bridge for Arabic-speaking clients
• Adhere to SLAs with a professional and helpful demeanor
• Proactively suggest process improvements to enhance customer experience

Skills

Arabic

English

Customer Support

Problem solving

EU passport

Job description

Mercier Consultancy Group is seeking an Arabic Speaking Client Specialist to support clients in Bulgaria. The role centers on delivering high-quality customer service across phone, email, and live chat, with a focus on accurate record-keeping and issue resolution.

You will work within an international team in Sofia, leveraging your Arabic language skills and English proficiency. A relocation-friendly package and SLAs underpin the responsibilities and growth opportunities in this vibrant market.