Application Support Agent - Junior

Ikzoek; Brussel Hoofdstad; Hybride; EUR 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hospitalization plan

Meal allowance

Mobility budget

Well-being activities

Udemy for Business access

Hybrid working model

Résumé du poste

Netcompany Belgium is seeking an Application Support Agent Junior in Brussels for a hybrid role. You will receive, log and manage requests, incidents, and inquiries via email, phone, or in person, providing technical troubleshooting and root-cause analysis to resolve issues.

You will collaborate with internal stakeholders, deliver training, and contribute to documentation and knowledge sharing to support multinational projects across European institutions.

Qualifications

• Minimum of 2 years in application support or a similar role.
• ItIL Foundation certification is an advantage.
• Excellent written and spoken English; ability to operate in an international team.

Responsabilités

• Receive, log, and manage user requests, incidents, and inquiries via multiple channels.
• Provide technical support by troubleshooting and solving issues with clear outcomes.
• Inform users on status and progress of their requests regularly.
• Collaborate with stakeholders to define needs for evaluation processes and improvements.
• Deliver training and guidance on tools, systems, and procedures.

Connaissances

English communication

Analytical skills

Ticketing system experience

Customer support

Cross-cultural teamwork

Formation

Higher education or equivalent

Description du poste

# Application Support Agent - Junior| BrusselsVast contractVoltijdsHybrideDelen:* Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.* Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.* Ensure end-users are regularly informed about the status and progress of their requests.* Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.* Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.* Collaborate closely with the development team to align user needs with system improvements.* Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.What would make you a fit for the role:* Higher education or equivalent overall experience.* At least 2 years of successful experience in application support.* Strong analytical skills and the ability to quickly understand processes.* Hands on experience working with a ticketing system.* Excellent communication skills in English with a focus on ensuring customer satisfaction.* Ability to work effectively in an international and multicultural environment.* ITIL Foundation Certification is an advantage.* Experience with European Institutions is a significant plus.Being a part of the Netcompany team, you will be provided with:* Opportunity to work in a modern environment.* Competitive compensation & benefits package* Hospitalization plan* Hybrid working model* Meal allowance* Mobility budget or commuting allowance (if applicable)* Well-being activities (on premises)* Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)- Personalized development plan for targeted career growthIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.#LI-PG1Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.In the following link you may find our CV Submission privacy notice:* As an Application Support Agent Junior you will:Cookie Preferences