Airport Customer Support Agent (Internship & Summer Job)

TUI Group; Zaventem; On-site; EUR 10,000 - 17,000; Part time

Job summary

TUI Group in Belgium is seeking an enthusiastic Customer Support Agent intern to welcome travelers at the airport and assist with check‑in and boarding.

When delays occur you will help passengers quickly with the right solutions and, for last‑minute travel, sell plane tickets while performing routine admin tasks.

You will operate in an international setting, using MS Office, and may work mornings, days, nights, weekends and holidays as part of a flexible schedule.

Qualifications

• Fluent in Dutch, French and English.
• Customer-friendly and commercially minded.
• Proficient with MS Office (Word, Outlook, Excel).
• Willing to work a flexible part-time schedule including mornings, days, nights, weekends and holidays; driving a car is recommended.

Responsibilities

• Welcome customers at the airport and be the face of TUI for travelers.
• Assist passengers with baggage check-in and boarding.
• Provide fast, effective solutions during delays or problems.
• Sell plane tickets for last-minute travel where needed.
• Handle emails and other administrative tasks.
• Help with distribution and stock management of promotional materials.

Skills

Dutch

French

English

Customer oriented

Commercial mindset

MS Office

Flexible schedule

Car recommended

Tools

MS Office

Job description

TUI Group in Belgium is seeking an enthusiastic Customer Support Agent intern to welcome travelers at the airport and assist with check‑in and boarding.

When delays occur you will help passengers quickly with the right solutions and, for last‑minute travel, sell plane tickets while performing routine admin tasks.

You will operate in an international setting, using MS Office, and may work mornings, days, nights, weekends and holidays as part of a flexible schedule.