Internship - Customer Support Agent

TUI Group; Belgique; À distance; EUR 8 900 - 13 000; Temps partiel

Résumé du poste

Join TUI Group as a Customer Support Agent in Belgium. You will be the welcoming face for travelers, assisting during baggage check-in and boarding and resolving issues during delays. You will also handle inquiries, mail, and promotional material logistics.

The role requires fluency in Dutch, French, and English, a customer-friendly approach, and full familiarity with MS Office. Part-time availability with weekend and holiday shifts is expected.

Qualifications

• Fluent in Dutch, French and English.
• Customer-friendly and commercially minded.
• Proficient with MS Office (Word, Outlook, Excel).
• Flexible part-time schedule; available for mornings/afternoons/nights and weekends.

Responsabilités

• Welcome customers at the airport.
• Assist passengers during baggage check-in and boarding.
• Provide solutions during delays or problems.
• Sell plane tickets for last-minute travel.
• Handle emails and mail; assist with distribution of promotional material and office supplies.

Connaissances

Dutch language

French language

English language

MS Office

Customer-oriented

Well-groomed

Outils

Word

Outlook

Excel

Description du poste

As a Customer Support Agent, you will be part of an international corporate culture where variety is key.

What are you going to do?

• You are responsible for welcoming our customers at the airport;
• Our passengers can count on your assistance during baggage check-in and boarding;
• In the event of delays or problems, you help passengers as quickly and efficiently as possible. You provide the right solution for the right situation;
• If travelers wish to leave last-minute, you are also the person who will sell the plane tickets;
• You are also responsible for other administrative tasks (handling e-mails, sending mail, etc.). In addition, you will also help with the distribution and stock management of promotional material, business gifts and office materials.

What do you bring?

• You are the point of contact for our travellers, the face of TUI. That's why you hold our values in high regard: 'Trusted, Unique and Inspiring'. TUI is in your DNA!
• You are customer-friendly and commercially minded;
• In our international environment, you can express yourself fluently in Dutch, French and English;
• In addition, you have a healthy sense of responsibility and you come across as familiar and well-groomed to our customers.
• Word, Outlook, Excel; you know the MS Office package like the back of your hand!
• A flexible (part-time) schedule does not scare you, you are fully happy to work alternately in morning/day/night shifts. You will also get to work during weekends and holidays, so a car would also be recomendable.

Practical information

We are looking for an intern that will be doing an internship of at least 4 consecutive weeks. After the internship we also would like you commit to doing a Summer Job with us (this can be June, July, August or September).

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.