Passenger Services Agent

Brussels Airlines; Diegem; Sur place; EUR 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid training

Permanent contract

Shift premium

Parking near airport

Public transport subsidy

Profit sharing

Meal vouchers

Eco vouchers

Health insurance

Pension insurance

Employee discount platform

Vacation days: 27

Résumé du poste

Brussels Airlines is seeking Passenger Services Agents to welcome, check in and board passengers at Brussels Airport. You will deliver friendly, professional service while balancing safety, quality and operational excellence across the passenger journey.

Ideal candidates are fluent in English, Dutch and French, with a flexible roster including weekends. A permanent contract and opportunities to grow within a multicultural team await you.

Qualifications

• Fluent in English, Dutch and French.
• At least 18 years old and available for training.
• Willing to work a variable roster including weekends/holidays.
• Willing to wear the Brussels Airlines uniform and follow dress code.
• Own transport for early shifts (as early as 03:00) for full‑time work.

Responsabilités

• Host, check in and board passengers at Brussels Airport for Brussels Airlines and Lufthansa Group.
• Accompany unaccompanied minors with a caring attitude.
• Assist passengers with Self Bag Drop and check-in processes.
• Provide professional customer service, resolving standard issues and reporting incidents.
• Promote and sell additional services such as upgrades and extra baggage.
• Ensure compliance with safety, security and operational procedures.
• Communicate clearly with passengers, colleagues and other parties.

Connaissances

English fluency

Dutch

French

Customer focus

Teamwork

Punctuality

Resilience

Formation

High school diploma

Description du poste

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the five network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 18 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the expertise our country has to offer. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings. Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect: values that make the difference every day for our company, for our guests and for each other.

Who are we looking for?

We are looking for talented Passenger Services Agents to join our Passenger Services team at Brussels Airport.

As the perfect host for our passengers, you welcome, check in and board passengers travelling with Brussels Airlines and its Lufthansa Group partner airlines. You deliver an efficient, friendly and professional service throughout the passenger journey while balancing customer satisfaction, safety, quality and operational excellence. If needed, you have the flair and resilience to make passengers abide by procedures and rules, commercially and safety wise. With your warm and caring attitude, you help create a smooth travel experience from the very first welcome until the moment passengers board their flight. And that could be you!

Curious what your responsibilities would look like?

• Host, check in and board passengers travelling with Brussels Airlines and its Lufthansa Group partner airlines at Brussels Airport.
• Host and accompany unaccompanied minors with the warm and caring attitude that Brussels Airlines is known for.
• Assist passengers using the Self Bag Drop solutions and support them throughout the check-in process.
• Find solutions to standard customer issues, answer questions professionally and with Brussels Airlines flair, and report unusual circumstances to the Supervisor on duty.
• Contribute to a safe, efficient and on-time passenger experience while ensuring compliance with operational procedures.
• Collect and process payments for excess or overweight baggage in accordance with the passenger's booking and applicable baggage policy.
• Follow all ground product, safety, security and work environment regulations, maintaining the required quality and safety standards at all times.
• Communicate clearly, respectfully and professionally with passengers, colleagues and all other parties involved in the check-in and boarding processes.
• Be attentive to passengers who may require additional assistance and provide support whenever needed.
• Use your commercial flair to promote and sell additional services such as last-minute upgrades, extra baggage and other ancillary products.
• Arrive at work on time, fully prepared and in line with company procedures and grooming standards.
• Participate in all required company training sessions and continuously stay up to date with procedural changes.

Sounds good? Then please continue reading!

Where do you land?

You’ll be part of a large, multicultural team of motivated and passionate colleagues working together at Brussels Airport. You will report directly to the Supervisor on duty.

Your profile

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

• You are customer‑minded and motivated.
• You are at least 18 years old when the training starts.
• You are fluent in English, Dutch and French. This is mandatory. Knowledge of another language is an asset.
• You are flexible and happy to work according to a variable roster, including weekends and public holidays.
• You enjoy working in a multicultural environment and as part of a large team of motivated and passionate colleagues.
• You are very punctual, discreet and friendly, with a strong sense of responsibility and reliability.
• You demonstrate a high level of resilience and remain effective when dealing with pressure, change or challenging situations. You recover quickly from setbacks in a demanding airport environment.
• You are willing to wear the Brussels Airlines uniform with pride and strictly follow the applicable style guidelines, including the rule that visible tattoos on the face, head, neck and hands are not allowed.
• You have at least a high school diploma.
• For full‑time employment, you have your own means of transport, as shifts may start as early as 03:00.

What’s in it for you?

• Paid training provided by experienced and passionate trainers in a professional environment.
• A permanent contract.
• The possibility to work five days of four hours on a part‑time basis or five days of eight hours on a full‑time basis.
• A shift premium on top of your monthly salary, as well as compensation for working on Sundays or public holidays.
• An attractive salary, with a flexible reward plan that allows you to further optimise part of your salary.
• A parking spot near the airport or fully paid public‑transport subscription.
• Profit sharing when collective targets are met.
• Meal‑vouchers and eco‑vouchers.
• Health insurance for you and your family at favourable rates.
• Pension insurance, including insurance coverage of 2 years in case of long‑term illness.
• "Benefits at work" employee discount platform.
• 27 vacation days (20 + 6 ADV + 1 extra‑legal) + extra seniority holidays.