AI-Driven Healthcare Software Support Specialist

Clinisys; Oost-Vlaanderen; Hybrid; EUR 52,000 - 79,000; Full time

Job summary

Clinisys is seeking a Healthcare Software Support Specialist in Ghent working in a hybrid mode. You will provide professional support for Clinisys applications, diagnose issues across channels, and ensure service levels while respecting regulatory standards.

You will collaborate with Support, Product and Engineering teams, maintain accurate case records, and use AI-enabled tools responsibly to improve research and issue resolution.

Qualifications

• Bachelor’s or master’s degree in healthcare technology, healthcare, information technology or related discipline; or up to three years of relevant experience with strong technical aptitude.
• Relevant experience in customer support, application support, healthcare technology or another technical service environment.
• Demonstrable ability to investigate and resolve customer or technical issues and to document findings clearly.

Responsibilities

• Receive and respond to customer incidents and service requests through telephone, email, web and the IT service management portal.
• Assess impact and urgency, establish priority and take ownership of cases through to a satisfactory conclusion.
• Investigate and diagnose application, workflow and technical issues using structured analytical methods.
• Maintain clear, accurate case records including investigation steps and resolutions.
• Escalate complex or high-risk issues to senior teams within defined timescales.
• Develop and maintain knowledge of Clinisys applications and healthcare workflows.

Skills

Customer service

Analytical thinking

Problem solving

Prioritization

Independent work

Team collaboration

English, Dutch, French

AI tools governance

Education

Healthcare technology degree

Customer support experience

Tools

HL7 knowledge

Java

Microsoft technologies

Database administration

Networking

Job description

Clinisys is seeking a Healthcare Software Support Specialist in Ghent working in a hybrid mode. You will provide professional support for Clinisys applications, diagnose issues across channels, and ensure service levels while respecting regulatory standards.

You will collaborate with Support, Product and Engineering teams, maintain accurate case records, and use AI-enabled tools responsibly to improve research and issue resolution.