Senior Product Support Engineer - AI-Driven, Hybrid, Impact

The Hotels Network; Gent; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working environment

Flexible time off

Career development workshops

Mobility options

Competitive compensation

Comprehensive health insurance

Pension funding

Referral bonuses

Job summary

The Hotels Network in Ghent is seeking a Senior Product Support Engineer to manage technical escalations and bridge Customer Operations and Engineering. In this role, you will lead investigations, mentor colleagues, and own technical documentation.

Fluency in English and experience with tools like Python, SQL, Jira, and Confluence are essential. Embrace a flexible working environment and contribute to impactful projects.

Qualifications

• Proven experience in a product support or engineering role.
• Fluency in English, both written and spoken.
• Exceptional troubleshooting skills and analytical thinking.

Responsibilities

• Own complex technical escalations across core product verticals.
• Lead investigation and resolution of product escalations.
• Mentor team members and share knowledge.

Skills

Product support experience

Python

SQL

Jira

Confluence

Troubleshooting

Analytical thinking

Clear communication

Tools

AI tools

Claude Code

JavaScript

Zendesk

Job description

The Hotels Network in Ghent is seeking a Senior Product Support Engineer to manage technical escalations and bridge Customer Operations and Engineering. In this role, you will lead investigations, mentor colleagues, and own technical documentation.

Fluency in English and experience with tools like Python, SQL, Jira, and Confluence are essential. Embrace a flexible working environment and contribute to impactful projects.