AI-Enabled Healthcare Software Support Specialist

Clinisys; Zwijnaarde; Hybride; EUR 52 000 - 79 000; Plein temps

Résumé du poste

Clinisys in Ghent, Belgium, seeks a Healthcare Software Support Specialist to provide professional support for Clinisys applications and services, resolving technical and operational issues while maintaining high service standards.

You will work across healthcare workflows, leveraging AI tools responsibly, and participate in 24/7 standby rotation. The role offers an office-based / hybrid arrangement with travel as needed.

Qualifications

• Bachelor’s or master’s degree in healthcare technology, healthcare, information technology or related field, or up to three years’ relevant experience.
• Experience in customer support, application support or similar technical service environment.
• Ability to investigate and document findings clearly.

Responsabilités

• Handle customer incidents and service requests via phone, email, web and service portal.
• Assess impact/urgency; own cases to resolution within SLAs.
• Diagnose application, workflow and technical issues.
• Maintain accurate case records including steps and resolutions.
• Keep stakeholders informed of status, risks and workarounds.
• Escalate complex issues to senior/engineering teams as needed.
• Develop knowledge of Clinisys applications and healthcare workflows.
• Create and update knowledge-base content for faster resolutions.
• Understand customer service arrangements and advise on Clinisys products.
• Follow information-security requirements and regulatory standards.

Connaissances

Customer service

Analytical thinking

Prioritisation

Judgement

Independent work

Adaptability

Dutch/French/English

Generative AI usage

Formation

Bachelor’s or Master’s in healthcare tech/IT

Outils

HL7 knowledge

SQL / Databases

Java

Microsoft technologies

Enterprise OS

Description du poste

Clinisys in Ghent, Belgium, seeks a Healthcare Software Support Specialist to provide professional support for Clinisys applications and services, resolving technical and operational issues while maintaining high service standards.

You will work across healthcare workflows, leveraging AI tools responsibly, and participate in 24/7 standby rotation. The role offers an office-based / hybrid arrangement with travel as needed.