After Sales Service Manager-Belgium & Luxembourg (Belux)

Li Auto; Brussel; On-site; EUR 90,000 - 140,000; Full time

Job summary

Li Auto Inc. is seeking an After Sales Service Manager to oversee aftersales operations, service quality, warranty management and customer satisfaction in the Belgian and Luxembourg markets, with support for European regional projects.

The role requires a Bachelor’s degree in a related field and 10+ years in automotive aftersales. Travel within Belgium, Luxembourg, and Europe is expected; fluency in French and/or Dutch is highly preferred.

Qualifications

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Business Management, or related fields.
• Minimum of 10 years of aftersales experience in the automotive industry.
• Strong understanding of automotive service operations, warranty processes, and dealer management within the Benelux region.
• Experience working with international automotive OEMs is preferred.

Responsibilities

• Oversee aftersales operations, service quality, technical support, warranty management, and customer satisfaction in the Belgian and Luxembourg markets.
• Manage dealer aftersales performance, including workshop operations, spare parts supply, technical capability, and customer satisfaction.
• Monitor and improve KPIs such as CSI, warranty claim efficiency, repair quality, and service retention.
• Coordinate technical support, field issue investigations, and escalation handling.
• Conduct dealer training and aftersales performance evaluations.
• Support spare parts planning and inventory optimization together with supply chain teams.
• Collaborate with headquarters and regional teams on product quality feedback and continuous improvement initiatives.
• Support European aftersales operations and cross-country projects as required by management.
• Ensure compliance with local regulations, warranty policies, and company standards in Belgium and Luxembourg.

Skills

Aftersales management

Warranty management

Dealership management

KPI tracking

Fluent French/Dutch

Travel willingness

Education

Bachelor’s degree

Automotive/Mechanical/Business management

Tools

CRM software

ERP systems

BI tools

Job description

At Li Auto, we are an artificial intelligence enterprise focused not on the intelligentization of cars, but on the automobilization of AI. We are committed to democratizing AI and bringing it into every family. Through innovations in product, technology, and business models, we create safer, more comfortable, and more convenient smart electric vehicles for families.

We provide more accessible energy solutions - combining extended-range and pure electric technologies - and drive the large-scale replacement of conventional fuel vehicles through the renewable energy revolution. We serve family users with artificial intelligence, developing in-house intelligent space and assisted driving technologies to enable homes to grow together with AI. We have built an integrated online and offline direct sales and service system, delivering more transparent, convenient, and efficient services to our users.

We insist on establishing our own intelligent manufacturing bases, maintaining full control over production, building our own supply chain system, and enhancing both manufacturing quality and efficiency.

Job Summary

The After Sales Service Manager is responsible for overseeing aftersales operations, service quality, technical support, warranty management, and customer satisfaction in the Swedish market, while supporting European regional aftersales projects as assigned by management.

Key Responsibilities

• Establish and improve aftersales service systems, processes, and standards for the Belgium and Luxembourg markets.
• Manage dealer aftersales performance, including workshop operations, spare parts supply, technical capability, and customer satisfaction.
• Monitor and improve KPIs such as CSI, warranty claim efficiency, repair quality, and service retention.
• Coordinate technical support, field issue investigations, and escalation handling.
• Conduct dealer training and aftersales performance evaluations.
• Support spare parts planning and inventory optimization together with supply chain teams.
• Collaborate with headquarters and regional teams on product quality feedback and continuous improvement initiatives.
• Support European aftersales operations and cross-country projects as required by management.
• Ensure compliance with local regulations, warranty policies, and company standards in Belgium and Luxembourg.
• Perform other related duties as required during the initial 0-to-1 setup phase.

Qualifications & Requirements

• Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, Business Management, or related fields.
• Minimum of 10 years of aftersales experience in the automotive industry.
• Strong understanding of automotive service operations, warranty processes, and dealer management within the Benelux region.
• Experience working with international automotive OEMs is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and dealer relationship management capabilities.
• Fluency in French and/or Dutch (Flemish) is highly preferred; knowledge of German is a strong plus.
• Ability to travel frequently within Belgium, Luxembourg, and occasionally to European headquarters.