24/7 Multilingual Roadside Support Advisor

GENT LOGISTICS; Oostakker; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Gent Logistics is seeking a Customer Service Officer to be the voice of support for drivers facing vehicle issues across Europe. You'll join a fast-paced, multilingual contact center where clear communication and urgency keep transport moving.

In Belgium, you will handle international assistance requests, coordinate with local service providers, and keep customers and partners updated with proactive problem solving.

Qualifications

• Clear communication with customers and partners.
• Empathetic approach to driver issues.
• Ability to think quickly and solve problems under pressure.

Responsabilités

• Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
• Coordinate with local service providers and technicians until the issue is resolved.
• Maintain constant communication with customers and service partners with regular updates.

Connaissances

Communication skills

Empathy

Multilingual

Problem-solving

Teamwork

Flexibility

Description du poste

Gent Logistics is seeking a Customer Service Officer to be the voice of support for drivers facing vehicle issues across Europe. You'll join a fast-paced, multilingual contact center where clear communication and urgency keep transport moving.

In Belgium, you will handle international assistance requests, coordinate with local service providers, and keep customers and partners updated with proactive problem solving.