24/7 Roadside Support Specialist (Europe)

GENT LOGISTICS; Oostakker; Sur place; EUR 23 000 - 29 000; Plein temps

Résumé du poste

Responsibilities include handling assistance requests from international customers with roadside breakdowns, coordinating with local service providers and technicians until resolved, and maintaining proactive, transparent updates to customers and partners in a 24/7 environment.

Qualifications

• Multilingual customer support and service mindset.
• Empathy and clear communication under pressure.
• Ability to manage time and prioritise in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Collaborative mindset with team-oriented approach.

Responsabilités

• Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
• Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
• Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
• Think on your feet and apply a proactive approach to problem‑solving, often finding creative solutions under time pressure.
• Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
• Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

Connaissances

Multilingual communication

Empathy

Time management

Problem solving

Teamwork

Description du poste

Responsibilities include handling assistance requests from international customers with roadside breakdowns, coordinating with local service providers and technicians until resolved, and maintaining proactive, transparent updates to customers and partners in a 24/7 environment.