Zone Manager - Mobile Vehicle Repair

Oryx People Automotive; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Oryx People Automotive is seeking an experienced Zone Manager to own the safe, efficient and profitable operation of an assigned zone in Sydney. You will lead mobile and workshop operations, driving sales, customer satisfaction, productivity and team performance.

Reporting to the State Manager, you'll coach technicians, manage day-to-day jobs and resources, and build strong relationships with customers and suppliers while improving processes and margins.

Formación

• 3+ years' experience leading automotive teams.
• Proven ability to manage KPIs and commercial metrics.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and customer service.
• Demonstrated ability to motivate, coach and develop people.
• Strong organisational and time-management skills.
• Ability to work autonomously while collaborating with senior leadership.
• A current unrestricted driver’s licence.

Responsabilidades

• Lead automotive technicians and support staff.
• Drive sales, profit, productivity and operational performance against KPIs.
• Manage day-to-day allocation and coordination of jobs and resources.
• Ensure technicians are trained, equipped and supported to deliver quality work.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Manage customer inquiries and complaints while driving customer satisfaction.
• Monitor labour and parts margins, productivity and other KPIs.
• Identify opportunities to improve processes, performance and customer outcomes.

Conocimientos

People leadership

Commercial acumen

Operational excellence

KPIs

Customer service

Team coaching

Descripción del empleo

Our client is a leading mobile vehicle repair organisation seeking an experienced Zone Manager to take ownership of the safe, efficient and profitable operation of an assigned zone.

This is an exciting opportunity for an automotive leader who combines strong people leadership, commercial acumen and operational expertise and wants to make a genuine impact.

The Opportunity

Reporting to the State Manager, you will lead mobile and workshop operations across your zone, with accountability for sales, profitability, customer satisfaction, productivity, safety and team performance.

You will be responsible for:

• Leading, coaching and developing a team of automotive technicians and support staff.
• Driving sales, profit, productivity and operational performance against agreed KPIs.
• Managing the day-to-day allocation and coordination of jobs and resources.
• Ensuring technicians are trained, equipped and supported to deliver quality work.
• Building strong relationships with customers, suppliers and internal stakeholders.
• Managing customer enquiries and complaints while driving exceptional customer satisfaction.
• Monitoring labour and parts margins, productivity and other key performance measures.
• Identifying opportunities to improve processes, performance and customer outcomes.

About You

You are a confident and commercially focused leader who enjoys working in a fast-paced operational environment. You know how to engage people, solve problems and turn performance targets into results.

You'll ideally have:

• 3+ years' experience managing and leading teams, preferably in automotive, fleet, mobile service or a related industry.
• Proven experience managing commercial and operational KPIs.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and customer service skills.
• A demonstrated ability to motivate, coach and develop people.
• Strong organisational and time-management skills.
• The ability to work autonomously while collaborating effectively with senior leadership.
• A current unrestricted driver's licence.

Why Join?

This is an opportunity to step into a high-impact leadership role where you'll have genuine ownership of your zone's performance and the opportunity to develop a high-performing team.

If you're ready to take the next step in your automotive leadership career and want a role where people, performance and customer experience matter,