Workshop & Service Administrator - Ops & Scheduling Pro

NW People; City of Salisbury; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

NW People in Pooraka is seeking a hands-on Workshop / Service Administrator to join a small, busy branch. The role covers rental, customer service and workshop administration, with a Monday to Friday 7.00am–4.00pm schedule and a temp-to-perm path.

You will support workshop scheduling, check job cards for invoicing, assist with quotes and customer enquiries, liaise with customers by phone and email, coordinate parts and maintain paperwork.

Qualifications

• Experience in workshop, servicing, automotive, machinery, equipment rental or parts environment.
• Strong administration and organisational skills.
• Understands how a workshop/service environment operates.
• Confident dealing with customers, suppliers and workshop staff.
• Good attention to detail, particularly when checking job cards and paperwork.
• Ability to manage multiple jobs and priorities.
• Comfortable using computers and administration systems.
• Reliable, practical and willing to help the team.
• Strong workshop/service administration experience is preferred.

Responsibilities

• Assisting with workshop scheduling and coordinating service jobs
• Reviewing job cards and checking all information is completed correctly for invoicing
• Assisting with quotes and customer enquiries
• Liaising with customers by phone and email
• Coordinating parts and ensuring everything is ready for scheduled work
• Following up outstanding jobs and information
• General workshop and branch administration
• Supporting the team with day-to-day customer service and rental administration

Skills

Administration

Organisational skills

Customer service

Attention to detail

Multitasking

Computer literacy

Job description

NW People in Pooraka is seeking a hands-on Workshop / Service Administrator to join a small, busy branch. The role covers rental, customer service and workshop administration, with a Monday to Friday 7.00am–4.00pm schedule and a temp-to-perm path.

You will support workshop scheduling, check job cards for invoicing, assist with quotes and customer enquiries, liaise with customers by phone and email, coordinate parts and maintain paperwork.