Workshop Manager

Keema Automotive Group; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Keema Automotive Group in Brisbane seeks an experienced Workshop Manager to lead our Springwood dealership’s busy workshop. You will drive productivity, uphold high technical standards and manage a team of technicians, apprentices, and supervisors.

Reporting to the Service Manager, you will oversee workflow, quality control, documentation and warranty processes, delivering excellent customer outcomes in a fast-paced, multi-franchise environment.

Qualifications

• Extensive experience leading automotive workshop teams.
• Strong understanding of warranty processes and technical cases.
• Proven ability to coach and deliver performance metrics.
• Excellent documentation and labour clocking discipline.

Responsibilities

• Lead technicians and apprentices to meet productivity and quality KPIs.
• Supervise Workshop Foreman and Workshop Controller; allocate jobs.
• Manage daily workflow, carryovers and ageing work in progress.
• Ensure repair orders are complete, documented and quality checked.
• Coach, train and develop staff; conduct toolbox meetings and safety.

Skills

People leadership

Workshop management

Automotive knowledge

Warranty processes

Job description

Keema Automotive Group is seeking an experienced, hands-on Workshop Manager to lead the workshop operation at our busy Springwood dealership.

This is a key leadership position for someone who understands that a high-performing workshop is built on disciplined workflow, good technical standards, strong people leadership and accurate documentation. You will be the operational leader of the workshop, working closely with the Service Manager to drive productivity, quality, training and profitable labour performance.

You will lead the workshop team, including technicians, apprentices, the Workshop Foreman and Workshop Controller, ensuring jobs are allocated, completed and documented to the standard expected of a major multi-franchise dealership.

The role

Reporting to the Service Manager, you will be responsible for:

Leading technicians and apprentices to achieve agreed productivity, efficiency, utilisation and quality KPIs.

Supervising and developing the Workshop Foreman and Workshop Controller.

Managing daily workshop workflow, job allocation, carryovers and ageing work in progress.

Ensuring repair orders are technically complete, accurately documented and quality checked before being released back to Service Advisors.

Reviewing technician stories, labour clocking's, diagnostic findings, inspection reports and causal-part requirements.

Ensuring warranty PWAs, manufacturer technical cases and Techline submissions are accurate, submitted promptly and actively followed through.

Monitoring and reducing comebacks, internal rework and avoidable delays.

Managing apprentice development, training plans, TAFE requirements, competency sign-offs and manufacturer training bookings.

Conducting regular toolbox meetings, performance discussions and coaching with workshop staff.

Maintaining a safe, organised and professional workshop environment.

Working with the Service Manager and advisor team to ensure clear communication, realistic completion times and a better customer outcome.

About you

You will be an experienced automotive workshop leader—ideally a current Workshop Manager, Workshop Foreman or high-performing senior technician ready to step into a broader management role.

You will bring:

Strong technical automotive knowledge and dealership workshop experience.

Proven ability to lead, coach and hold technicians accountable.

A sound understanding of warranty processes, manufacturer PWA requirements and technical case submissions.

Strong knowledge of repair-order quality, technician documentation and labour clocking discipline.

Confidence managing workflow, competing priorities and a busy workshop team.

A practical, calm and direct leadership style.

High standards around safety, workshop presentation and customer outcomes.

This is not simply a foreman role. It is a genuine workshop leadership position with responsibility for people, performance, technical administration and the standard of work leaving the workshop.

Why Keema?

Keema Automotive Group is a long-established, family-owned dealer group with a strong presence across South-East Queensland. We offer a supportive leadership team, modern systems, genuine career development and the opportunity to make a real difference in a busy and growing service operation.

Our goal is for you to become a Keema cars customer for life by providing you with the most hassle-free automotive purchasing, servicing, and ownership experience possible. We are a third generation family owned and run dealership with 60 years’ experience providing cars to customers in Brisbane and South East Queensland. We are very fortunate to represent a large portfolio of brands we believe in, and products this good deserve to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business with Keema Cars.

Source: This is an extract from the company's own website.

Our goal is for you to become a Keema cars customer for life by providing you with the most hassle-free automotive purchasing, servicing, and ownership experience possible. We are a third generation family owned and run dealership with 60 years’ experience providing cars to customers in Brisbane and South East Queensland. We are very fortunate to represent a large portfolio of brands we believe in, and products this good deserve to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business with Keema Cars.

Source: This is an extract from the company's own website.