Workshop Controller: Lead Scheduling and Service Excellence

WILSONS AUTOMOBILES AND COACHWORKS LIMITED; Bendigo; On-site; AUD 54,000 - 80,000; Full time

Job summary

Wilsons Automobiles and Coachworks Limited is seeking a proactive Workshop Controller to lead the day-to-day operations of a busy workshop. The role demands organisational skills, technical understanding of modern vehicle systems, and a strong customer-service focus.

You will plan schedules, allocate work to maximise productivity, monitor progress, and coach a team of technicians to ensure quality workmanship and profitability. A full UK driving licence is essential.

Qualifications

• Experience as Workshop Controller or similar in franchised dealership.
• Strong technical understanding of modern vehicle systems.
• Excellent planning and leadership skills.
• Full UK driving licence.

Responsibilities

• Plan and control daily workshop schedule.
• Allocate work to maximise technician productivity.
• Monitor work in progress to meet deadlines.
• Liaise with Service Advisors on repair progress.
• Ensure high standards of workmanship and quality control.
• Support technicians with technical queries.
• Monitor workshop performance and profitability.
• Promote a safe, professional working environment.
• Coach and motivate the workshop team.

Skills

Leadership

Communication

Organisational skills

Problem solving

Customer service

Job description

Wilsons Automobiles and Coachworks Limited is seeking a proactive Workshop Controller to lead the day-to-day operations of a busy workshop. The role demands organisational skills, technical understanding of modern vehicle systems, and a strong customer-service focus.

You will plan schedules, allocate work to maximise productivity, monitor progress, and coach a team of technicians to ensure quality workmanship and profitability. A full UK driving licence is essential.