Workshop Controller

WILSONS AUTOMOBILES AND COACHWORKS LIMITED; Bendigo; On-site; AUD 54,000 - 80,000; Full time

Job summary

Wilsons Automobiles and Coachworks Limited is seeking a proactive Workshop Controller to lead the day-to-day operations of a busy workshop. The role demands organisational skills, technical understanding of modern vehicle systems, and a strong customer-service focus.

You will plan schedules, allocate work to maximise productivity, monitor progress, and coach a team of technicians to ensure quality workmanship and profitability. A full UK driving licence is essential.

Qualifications

• Experience as Workshop Controller or similar in franchised dealership.
• Strong technical understanding of modern vehicle systems.
• Excellent planning and leadership skills.
• Full UK driving licence.

Responsibilities

• Plan and control daily workshop schedule.
• Allocate work to maximise technician productivity.
• Monitor work in progress to meet deadlines.
• Liaise with Service Advisors on repair progress.
• Ensure high standards of workmanship and quality control.
• Support technicians with technical queries.
• Monitor workshop performance and profitability.
• Promote a safe, professional working environment.
• Coach and motivate the workshop team.

Skills

Leadership

Communication

Organisational skills

Problem solving

Customer service

Job description

Workshop Controller Reference Number - 0123445567567

Workshop Controller

Salary: Dependent on Experience

Job Type: Full Time - Permanent

Keep Our Workshop Moving

At Wilsons, we don't just repair vehicles – we keep thousands of customers safely on the road every year. As one of the UK's largest family-owned motor retailers, representing some of the world's leading automotive brands, we're looking for an experienced Workshop Controller to lead the day-to-day operation of one of our busy workshops.

This is an exciting opportunity for an organised, motivated and customer-focused individual who thrives in a fast-paced environment and enjoys getting the very best from a team.

What You'll Be Doing

As Workshop Controller, you'll be responsible for ensuring the workshop operates efficiently, safely and profitably. You'll coordinate technicians, maximise productivity and ensure every customer receives an exceptional level of service.

Your Responsibilities Will Include

• Planning and controlling the daily workshop schedule
• Allocating work effectively to maximise technician productivity and efficiency
• Monitoring work in progress to ensure deadlines are achieved
• Liaising with Service Advisors regarding repair progress and customer updates
• Ensuring high standards of workmanship and quality control
• Supporting technicians with technical queries where appropriate
• Monitoring workshop performance, efficiency and utilisation
• Helping to achieve departmental productivity and profitability targets
• Ensuring compliance with manufacturer standards and company processes
• Promoting a safe, organised and professional working environment
• Supporting, coaching and motivating the workshop team

What We're Looking For

We're looking for someone who can lead by example and remains calm under pressure.

Ideally You'll Have

• Previous experience as a Workshop Controller, Senior Technician or Workshop Supervisor within a franchised dealership
• Strong technical understanding of modern vehicle systems
• Excellent planning and organisational skills
• The ability to prioritise workload in a busy environment
• Outstanding communication and leadership skills
• A proactive approach to problem solving
• A commitment to delivering excellent customer service
• A full UK driving licence is essential