Workshop Controller & Customer Solutions Lead

Pedders Suspension & Brakes; City of Melbourne; On-site; AUD 73,000 - 94,000; Full time

Benefits offered by this job

Paid overtime

Modern, bright, clean and spacious<br>

Tools supplied

Industry-leading training

Career progression

Employee Assistance Program

Job summary

Pedders Suspension & Brakes Preston is seeking an experienced Workshop Controller / Assistant Store Manager to join our Preston franchise on a full-time basis. This hands-on role is ideal for an automotive technician ready to progress without leaving the tools behind.

You will coordinate day-to-day workshop operations, diagnose and repair vehicles, support the workshop team and engage customers. You will communicate inspection findings, recommend repairs and work closely with the Owner to expand

Qualifications

• Hands-on role for an experienced automotive technician ready to take the next step.
• Identify solutions to customer problems during vehicle inspections.
• Explain problems and recommend repairs to customers and convert to approved work.
• Coordinate day-to-day workshop operations and support the workshop team.
• Assist with trade customer relationships and enquiries.

Responsibilities

• Supporting the Owner across workshop management, customer service, sales and store operations.
• Coordinating workshop workflow and supporting the workshop team.
• Fault diagnosis and problem solving, particularly suspension, steering and brake issues.
• Conducting Brake, Steering & Suspension inspections and identifying required and recommended repairs.
• Communicating inspection findings and converting recommended repairs into approved work.
• Suspension, steering and brake repairs and component replacement.
• Fitting GVM upgrades, 4x4 lift kits and coilover kits.
• Wheel alignments and quality control.
• Supporting a positive, productive and professional workshop culture.
• Assisting with trade customer relationships and enquiries.

Skills

Automotive technician

Leadership

Customer service

Workshop management

Job description

Pedders Suspension & Brakes Preston is seeking an experienced Workshop Controller / Assistant Store Manager to join our Preston franchise on a full-time basis. This hands-on role is ideal for an automotive technician ready to progress without leaving the tools behind.

You will coordinate day-to-day workshop operations, diagnose and repair vehicles, support the workshop team and engage customers. You will communicate inspection findings, recommend repairs and work closely with the Owner to expand