Workshop Controller - Assistant Store Manager

Pedders Suspension & Brakes; City of Melbourne; On-site; AUD 73,000 - 94,000; Full time

Benefits offered by this job

Paid overtime

Modern, bright, clean and spacious<br>

Tools supplied

Industry-leading training

Career progression

Employee Assistance Program

Job summary

Pedders Suspension & Brakes Preston is seeking an experienced Workshop Controller / Assistant Store Manager to join our Preston franchise on a full-time basis. This hands-on role is ideal for an automotive technician ready to progress without leaving the tools behind.

You will coordinate day-to-day workshop operations, diagnose and repair vehicles, support the workshop team and engage customers. You will communicate inspection findings, recommend repairs and work closely with the Owner to expand

Qualifications

• Hands-on role for an experienced automotive technician ready to take the next step.
• Identify solutions to customer problems during vehicle inspections.
• Explain problems and recommend repairs to customers and convert to approved work.
• Coordinate day-to-day workshop operations and support the workshop team.
• Assist with trade customer relationships and enquiries.

Responsibilities

• Supporting the Owner across workshop management, customer service, sales and store operations.
• Coordinating workshop workflow and supporting the workshop team.
• Fault diagnosis and problem solving, particularly suspension, steering and brake issues.
• Conducting Brake, Steering & Suspension inspections and identifying required and recommended repairs.
• Communicating inspection findings and converting recommended repairs into approved work.
• Suspension, steering and brake repairs and component replacement.
• Fitting GVM upgrades, 4x4 lift kits and coilover kits.
• Wheel alignments and quality control.
• Supporting a positive, productive and professional workshop culture.
• Assisting with trade customer relationships and enquiries.

Skills

Automotive technician

Leadership

Customer service

Workshop management

Job description

Workshop Controller - Assistant Store Manager

We are seeking an experienced Workshop Controller / Assistant Store Manager to join our Preston franchise store on a full-time basis.

This is a hands‑on role for an experienced automotive technician ready to take the next step in their career without leaving the tools behind.

You will help coordinate day‑to‑day workshop operations, diagnose and repair vehicles, support the workshop team and deal directly with customers.

A key part of the role will be identifying solutions to customer problems during vehicle inspections and confidently communicating and converting recommended repairs into approved workshop jobs. We are looking for someone who can explain the problem, recommend the right solution and ensure we deliver a great result for both the customer and the business.

You will work closely with the Owner across workshop operations, customer service and sales, with the opportunity to take on greater responsibility as your experience and capability develops.

Duties include:

Supporting the Owner across workshop management, customer service, sales and store operations.

Coordinating workshop workflow and supporting the workshop team.

Fault diagnosis and problem solving, particularly suspension, steering and brake issues.

Conducting Brake, Steering & Suspension inspections and identifying required and recommended repairs.

Communicating inspection findings and converting recommended repairs into approved work.

Suspension, steering and brake repairs and component replacement.

Fitting GVM upgrades, 4x4 lift kits and coilover kits.

Wheel alignments and quality control.

Supporting a positive, productive and professional workshop culture.

Assisting with trade customer relationships and enquiries.

Why join Pedders Suspension & Brakes Preston?

$35–$45 per hour + super, depending on experience and capability.

Paid overtime when its needed.

Modern, bright, clean and spacious workshop with supplied tools.

Variety of work including GVM upgrades, general suspension and brake repairs, coilover fitment and more.

Industry‑leading training in product knowledge, technical skills and customer service.

Career progression opportunities and a passionate team environment.

Free Employee Assistance Program for staff and their family.

A small, close‑knit team who genuinely enjoy improving and upgrading our customers' cars.