Workplace Experience Team Lead: Elevate Service & Culture

CBRE Group, Inc.; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in Sydney seeks an experienced Workplace Team Leader to manage the Workplace Experience function, including Concierge, Reception, Meeting & Event Management, and office administration.

You will lead a team, set rosters, coach staff, build trusted client relationships, drive process improvements, and manage vendor partnerships while upholding safety and service standards in a dynamic corporate environment.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in hospitality and/or airline industry is preferred.
• Experience in staffing, training, coaching and mentoring.
• Ability to communicate sensitive or complex information clearly and set performance expectations.
• Leadership skills that motivate the team and improve department quality and efficiency.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and an inquisitive mindset.

Responsibilities

• Lead and develop the Workplace Experience team; recruit and train staff; conduct performance reviews.
• Set schedules, assign tasks, cross-train staff and track deadlines.
• Build trusted client relationships and manage competing priorities.
• Drive process improvements and shape strategic solutions for the team.
• Oversee vendor programs and ensure safety, insurance and contract compliance.

Skills

Leadership

Staffing

Coaching

Mentoring

Communication

Organization

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

CBRE Group, Inc. in Sydney seeks an experienced Workplace Team Leader to manage the Workplace Experience function, including Concierge, Reception, Meeting & Event Management, and office administration.

You will lead a team, set rosters, coach staff, build trusted client relationships, drive process improvements, and manage vendor partnerships while upholding safety and service standards in a dynamic corporate environment.