EOI: Workplace Experience Team Leader

CBRE Group, Inc.; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in Sydney seeks an experienced Workplace Team Leader to manage the Workplace Experience function, including Concierge, Reception, Meeting & Event Management, and office administration.

You will lead a team, set rosters, coach staff, build trusted client relationships, drive process improvements, and manage vendor partnerships while upholding safety and service standards in a dynamic corporate environment.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in hospitality and/or airline industry is preferred.
• Experience in staffing, training, coaching and mentoring.
• Ability to communicate sensitive or complex information clearly and set performance expectations.
• Leadership skills that motivate the team and improve department quality and efficiency.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and an inquisitive mindset.

Responsibilities

• Lead and develop the Workplace Experience team; recruit and train staff; conduct performance reviews.
• Set schedules, assign tasks, cross-train staff and track deadlines.
• Build trusted client relationships and manage competing priorities.
• Drive process improvements and shape strategic solutions for the team.
• Oversee vendor programs and ensure safety, insurance and contract compliance.

Skills

Leadership

Staffing

Coaching

Mentoring

Communication

Organization

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Join CBRE a global leader in Commercial Real Estate

Multinational hedge fund and financial services client

Sydney | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

We are looking for an experienced Workplace Team Leader to join our team and work in a vibrant thriving corporate environment. You will be responsible for the delivery of Workplace Experience function which includes services: Concierge, Reception, Meeting & Event Management, and administrative office duties.

They aim of the Workplace Experience function is to provide world-class customer service to the client and all their visitors.

The Opportunity:

Lead and develop your team. Recruit new team members (as needed), support their training and growth, and coach them through regular performance reviews.

Keep the team’s day running smoothly. Set schedules, assign tasks, cross-train people and track deadlines for staff and the department. Coach and mentor along the way.

Build trusted client relationships. Work with clients, partners and colleagues to sort out competing priorities.

Keep the team’s support efficient and consistent. Suggest process improvements regularly and help shape strategic solutions.

Spot the technology and training your teams and clients need. Put safety first for employees, clients and vendors, every time.

Build vendor partnerships that save money. Negotiate service contracts and make sure every vendor has current proof of insurance and contract documents on file.

Oversee vendor-run programs such as food delivery, events, transportation and mail distribution. Make sure we bill every invoice for business services.

Lead by example and live the RISE values (Respect, Integrity, Service, Excellence). Bring people with shared interests together to reach agreement.

Use your expertise, and how it connects with other disciplines, to hit team and department goals.

Find, troubleshoot and fix everyday and moderately complex issues, even when existing systems and processes don’t flag them.

This is a fulltime role – initial 6 months casual employment with potential to convert to permanent.

Our ideal person is someone who:

Bachelor’s degree preferred, with 3-5 years of relevant experience. We will also consider a combination of experience and education in place of a degree.

Previous experience in the hospitality and/or airline industry.

Experience in staffing, training, coaching and mentoring, and in evaluating and rewarding performance, is preferred.

Ability to communicate sensitive or complex information clearly, set performance expectations and resolve problems.

Leadership skills that motivate your team and improve the quality, efficiency and effectiveness of your department.

Strong working knowledge of Microsoft Office, including Word, Excel and Outlook and other related software systems.

Excellent organizational skills and an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.