Workplace Experience Specialist

ISS Facilities Services; Croydon Shire; On-site; AUD 50,000 - 69,000; Full time

Job summary

ISS Facilities Services is seeking a Workplace Experience Coordinator to join an on-site team in Croydon. You will manage enquiries, room bookings and meeting setup while delivering exceptional customer service and supporting a positive workplace culture.

You will build strong client relationships, coordinate front of house activities and assist with high-profile events and tours, ensuring safety and presentation standards are maintained at all times.

Qualifications

• Proven experience in a high-profile, fast-paced professional environment.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle sensitive information and maintain confidentiality.
• Strong proficiency in Microsoft Office applications.
• Experience working within public sector commercial environments is desirable.
• Proven ability to manage competing stakeholder demands, prioritise workloads and meet deadlines.
• A natural host who can make customers, visitors and colleagues feel at home.
• Strong attention to detail with the ability to provide clear feedback and observations.

Responsibilities

• Create a welcoming and professional environment, ensuring customers, visitors and colleagues feel valued.
• Act as the main point of contact for customer enquiries, requests, room bookings and meeting set-ups.
• Deliver exceptional customer service and support the overall workplace experience.
• Develop and maintain strong relationships with clients, understanding and capturing individual requirements for future visits.
• Support onsite management and front of house teams with high-profile events and community initiatives.
• Conduct regular building tours and maintain high standards of presentation and cleanliness.
• Report faults, spillages, and health and safety concerns promptly and appropriately.
• Collaborate with onsite teams, suppliers and clients to promote a positive one-team culture, including supporting evacuation procedures when required.

Skills

Customer service

Communication

Privacy & confidentiality

MS Office

Public sector experience

Job description

ISS Facilities Services is seeking a Workplace Experience Coordinator to join an on-site team in Croydon. You will manage enquiries, room bookings and meeting setup while delivering exceptional customer service and supporting a positive workplace culture.

You will build strong client relationships, coordinate front of house activities and assist with high-profile events and tours, ensuring safety and presentation standards are maintained at all times.