Workplace Coordinator

ISS Facilities Services; Croydon Shire; On-site; AUD 50,000 - 69,000; Full time

Job summary

ISS Facilities Services is seeking a Workplace Experience Coordinator to join an on-site team in Croydon. You will manage enquiries, room bookings and meeting setup while delivering exceptional customer service and supporting a positive workplace culture.

You will build strong client relationships, coordinate front of house activities and assist with high-profile events and tours, ensuring safety and presentation standards are maintained at all times.

Qualifications

• Proven experience in a high-profile, fast-paced professional environment.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle sensitive information and maintain confidentiality.
• Strong proficiency in Microsoft Office applications.
• Experience working within public sector commercial environments is desirable.
• Proven ability to manage competing stakeholder demands, prioritise workloads and meet deadlines.
• A natural host who can make customers, visitors and colleagues feel at home.
• Strong attention to detail with the ability to provide clear feedback and observations.

Responsibilities

• Create a welcoming and professional environment, ensuring customers, visitors and colleagues feel valued.
• Act as the main point of contact for customer enquiries, requests, room bookings and meeting set-ups.
• Deliver exceptional customer service and support the overall workplace experience.
• Develop and maintain strong relationships with clients, understanding and capturing individual requirements for future visits.
• Support onsite management and front of house teams with high-profile events and community initiatives.
• Conduct regular building tours and maintain high standards of presentation and cleanliness.
• Report faults, spillages, and health and safety concerns promptly and appropriately.
• Collaborate with onsite teams, suppliers and clients to promote a positive one-team culture, including supporting evacuation procedures when required.

Skills

Customer service

Communication

Privacy & confidentiality

MS Office

Public sector experience

Job description

Workplace Coordinator

Company: ISS Facilities Services

Hours: Full-time (40 hours)

Contract: Government

Location: Croydon, CR0 2WF

Working pattern: On-site

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 13 Nov 2026

We are seeking a Workplace Experience Coordinator to join a workplace experience team, curating an environment that increases wellbeing, productivity and enhances company culture that customers want to be a part of.

You will play a key role in creating a welcoming and professional workplace experience for customers, visitors and colleagues.

Job Description

You will act as a central point of contact for enquiries, room bookings, meeting support and client requirements, while building strong relationships and supporting a positive, customer-focused culture across the workplace.

Key Responsibilities

• Create a welcoming and professional environment, ensuring customers, visitors and colleagues feel valued.
• Act as the main point of contact for customer enquiries, requests, room bookings and meeting set-ups.
• Deliver exceptional customer service and support the overall workplace experience.
• Develop and maintain strong relationships with clients, understanding and capturing individual requirements for future visits.
• Support onsite management and front of house teams with high-profile events and community initiatives.
• Conduct regular building tours and maintain high standards of presentation and cleanliness.
• Report faults, spillages, and health and safety concerns promptly and appropriately.
• Collaborate with onsite teams, suppliers and clients to promote a positive one-team culture, including supporting evacuation procedures when required.

Professional and Personal Competencies/Qualifications

• Proven experience working in a high-profile, fast-paced professional environment.
• Excellent verbal and written communication skills, with the ability to engage effectively with a range of stakeholders.
• Demonstrated ability to handle sensitive information and maintain strict confidentiality.
• Strong proficiency in Microsoft Office applications with extensive practical experience.
• Experience working within public sector commercial environments is desirable.
• Proven ability to manage competing stakeholder demands, prioritise workloads and meet deadlines under pressure.
• A natural host who can make customers, visitors and colleagues feel at home within the workplace.
• Strong attention to detail with the ability to provide clear feedback and observations to wider teams.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme