Communications Manager

ISS Facilities Services; Horsham; On-site; AUD 86,000 - 124,000; Full time

Job summary

ISS Facilities Services is seeking a hands-on Communications Manager to support a large education contract covering 164 schools. You will own communications end-to-end, engaging schools, staff, parents and pupils to ensure informed, positive experiences and increased engagement with catering services and platforms.

You will travel to different sites, create campaigns, publish menus and updates, and measure impact to continuously improve outcomes for the contract.

Qualifications

• Background in communications or marketing.
• Experience creating communication strategies and delivering them successfully.
• Experience using Canva and/or Adobe Creative Suite.
• Experience working in public-facing environments.
• Strong organisational and project management skills.
• Willingness to travel to different sites as required.

Responsibilities

• Create and deliver communications for schools, parents and other stakeholders.
• Develop and execute communication strategies, campaigns and engagement activity.
• Publish menus, meal promotions and related updates.
• Manage communication apps and platforms used across the contract.
• Produce newsletters, updates and customer communications materials.
• Ensure all communications adhere to brand guidelines.
• Work closely with the Brand Manager to support marketing activities.
• Measure engagement, analyse communication data, run surveys and use insights to improve performance.

Skills

Communications

Marketing

Stakeholder engagement

Project management

Tools

Canva

Adobe Creative Suite

Job description

We are seeking a hands-on Communications Manager to support a large education contract covering 164 schools.

You will be responsible for ensuring schools, staff, parents and pupils are informed, engaged and have a positive experience through effective communications and stakeholder engagement.

Job Description

You will own communications from concept through to delivery, working closely with schools, parents and clients to drive engagement, increase the use of catering services and communication platforms, and support the ongoing success of the contract. The role will involve travel to different sites as required.

Examples of Activity

Launching new seasonal menus.

Running campaigns to increase meal uptake.

Supporting events and launch days.

Gathering feedback through surveys.

Monitoring engagement levels and communication effectiveness.

Key Responsibilities

Create and deliver communications for schools, parents and other stakeholders.

Develop and execute communication strategies, campaigns and engagement activity.

Publish menus, meal promotions and related updates.

Manage communication apps and platforms used across the contract.

Produce newsletters, updates and customer communications materials.

Ensure all communications adhere to brand guidelines.

Work closely with the Brand Manager to support marketing activities.

Measure engagement, analyse communication data, run surveys and use insights to improve performance.

Professional and Personal Competencies/Qualifications

Background in communications or marketing.

Experience creating communication strategies and delivering them successfully.

Experience using Canva and/or Adobe Creative Suite.

Proven ability to produce communications materials directly rather than solely managing external agencies.

Experience working in public-facing environments.

Comfortable engaging with multiple stakeholder groups.

Strong organisational and project management skills.

Willingness to travel to different sites as required.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].

Communications Manager

Company: ISS Facilities Services

Hours: Full-time

Location: Horsham

Working pattern: On-site

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 12 Nov 2026