Corporate Concierge

Privacy Copyright Disclaimer Iss Terms; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Laptop provided

Diversity & inclusion

Safety-focused culture

Training & development

Internal promotions

Staff discounts

Work-life balance

Job summary

ISS is seeking a Workplace Concierge in Melbourne to deliver exceptional client experiences across workplace and event spaces. You will lead site tours, oversee banquet operations and AV setup, and act as the face of the client brand with a strong emphasis on safety and compliance.

The role requires outstanding service, excellent communication, and the ability to work unsupervised while maintaining a professional, welcoming environment for employees and visitors. Weekend-free schedule may apply.

Qualifications

• Strong background in hospitality or customer service with a proven track record of delivering exceptional client experiences.
• Ability to manage stakeholder relationships across diverse groups.
• Excellent multi-tasking and organisational skills.
• Clear verbal and written communication, with professional presentation.
• Engagement with C-suite level stakeholders is desirable.
• Must obtain a police check dated within the last 12 months.

Responsibilities

• Banquet operations and AV setup for events.
• Provide a friendly and engaging welcoming experience and customer service.
• Represent ISS professionally as a trusted partner to the client.
• Support safety culture, hazard reporting and compliance requirements.
• Deliver proactive and high-quality service delivery.
• Ensure meeting rooms are reset, stocked and equipment issues resolved.
• Maintain and showcase the site/floors as the corporate image.

Skills

Hospitality experience

Customer service

Stakeholder management

Multi-tasking

Verbal communication

Written communication

C-suite engagement

Microsoft Office

Time management

Team player

Police check

Tools

Microsoft Office

Job description

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

" Connecting People and Places to Make the World Work Better".

We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors at our banking client's Melbourne site, as a Workplace Concierge, on Full Time basis.

This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events, and helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces functions optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish. This includes banquet operations/AV setup, monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation and auditing of the same.

The Position:

• Banquet operations/AV setup
• Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Proactive and predictive service delivery and excellence
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
• Maintain the assigned commercial site/floors as the corporate showcase to all visitors
• Ensure all relevant process documents, procedures and listings are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
• Support, promote and drive engagement to client events and activations.
• Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
• Ensure all relevant mailboxes are monitored and managed.
• Site Tour facilitation and attention to details
• Consider sustainability and cost savings in all decision-making

Our Benefits:

• Competitive remuneration package on offer!
• Company laptop and mobile provided
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with a variety of companies including insurance and childcare
• Work-life balance; no weekend work!

Minimum Criteria:

• Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
• Demonstrated ability managing stakeholder relationships
• Excellent multi-tasking skills
• Excellent personal presentation, with well-developed verbal & written communication skills
• Professional C-suite engagement skills
• Proficient in Microsoft Office suite
• Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
• Solution focused team player
• Able to provide a clear police check dated in the last 12 months and other compliance requirements

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.