Workplace Experience Lead — Facilities & Engagement

CBRE Asia Pacific; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

CBRE Asia Pacific is seeking an experienced Workplace Experience Coordinator in Sydney to manage and elevate our office environment. You will coordinate workplace services, greet and assist staff and visitors, oversee vendor access and invoicing, and support events and engagement programs.

You will help maintain safety procedures, conduct site checks, and provide data-driven feedback to improve the employee experience. A front desk/hospitality background and strong communication are essential.

Qualifications

• HS Diploma or GED required; Bachelor’s degree or hospitality accreditation preferred.
• Minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
• Strong knowledge of the surrounding area and all recreational, hospitality and business information.

Responsibilities

• Provides coordination and support for workplace services.
• Responds to client inquiries and concerns, ensuring timely, quality service.
• Supports Experience Services with expense management, meeting coordination, equipment care and supply management.
• Trains peers on workplace orientations.
• Ensures health and safety compliance within the workplace.
• Assists in emergency procedures and safety drills.
• Conducts daily site checks and provides feedback to improve the employee experience.
• Greets employees and manages guest registrations and visitor passes.
• Manages inquiries related to workplace services and amenities.
• Coordinates vendor access, escorts vendors on site, and processes invoices.
• Responds to and resolves customer tickets using client systems; uses IEM and other databases for reporting.
• Organizes events to promote engagement and gather feedback.

Skills

Customer service

Hospitality experience

Front desk experience

Event coordination

Communication skills

Education

HS Diploma or GED

Bachelor’s degree / hospitality accreditation preferred

Tools

IEM

Client databases

Digital tools

Job description

CBRE Asia Pacific is seeking an experienced Workplace Experience Coordinator in Sydney to manage and elevate our office environment. You will coordinate workplace services, greet and assist staff and visitors, oversee vendor access and invoicing, and support events and engagement programs.

You will help maintain safety procedures, conduct site checks, and provide data-driven feedback to improve the employee experience. A front desk/hospitality background and strong communication are essential.