Senior Workplace Experience Coordinator - Sydney

CBRE Asia Pacific; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

CBRE Asia Pacific is seeking a Workplace Experience Sr. Coordinator in Sydney CBD to deliver a world-class customer service experience to employees and visitors within a designated building.

You will be the first point of contact, greet guests, manage passes, and coordinate activities, while handling inquiries and ensuring safety according to site procedures. This role reports to the Workplace Experience function in a dynamic corporate environment.

Qualifications

• High School Diploma or GED with 2-3 years of related experience.
• Requires intermediate problem-solving skills with the ability to review and select solutions without supervision.
• Ability to explain detailed and complicated information clearly within the team.

Responsibilities

• First point of contact for all entrants to the facility and issue visitor/parking passes while following security protocols.
• Answer phones in a professional manner to greet callers and provide information.
• Arrange and confirm recreational, dining, and business activities as requested.
• Coordinate and manage janitorial or maintenance work orders and liaise with vendors as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team including office supplies, meeting coordination, and equipment care.
• Create client materials following brand guidelines.
• Follow building security and emergency procedures to ensure safety.
• Identify and resolve common and uncommon issues in own work area without supervision.
• Evaluate available options and select appropriate solutions to improve service quality.
• Follow standardized procedures with regular supervision.

Skills

MS Office

Problem-solving

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Asia Pacific is seeking a Workplace Experience Sr. Coordinator in Sydney CBD to deliver a world-class customer service experience to employees and visitors within a designated building.

You will be the first point of contact, greet guests, manage passes, and coordinate activities, while handling inquiries and ensuring safety according to site procedures. This role reports to the Workplace Experience function in a dynamic corporate environment.