Workplace Experience Lead: Events, Concierge & Operations

CBRE, Inc.; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

CBRE Asia Pacific in Brisbane CBD seeks a Workplace Experience Manager to oversee the delivery of workplace experience services, including concierge, reception, meeting and event management, and generic office duties. You will manage a team responsible for delivering world-class customer service to clients and visitors in a designated building.

The role includes supervising staff, coordinating daily activities, building client relationships, and implementing process improvements while ensuring

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3–5 years in staffing, training, coaching, and performance management.
• Ability to communicate sensitive information and guide performance.
• Strong leadership to motivate team and improve efficiency.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise employees and coach staff; conduct evaluations.
• Manage PPMs and soft services for two tenancies.
• Coordinate daily activities and set staff schedules.
• Build trusted client relationships and negotiate with partners.
• Identify process improvements and ensure safety standards.
• Oversee vendor programs and manage invoices.
• Lead by example in CBRE RISE values.
• Mentor team and resolve day-to-day issues.

Skills

Leadership

Coaching

Staffing

Communication

Customer Service

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• 1-year contract, Full time opportunity with a Global Mining client in a fast-paced corporate environment
• Based in Brisbane CBD - Land of the Turrbal people
  
  

Job ID

285223

Posted

07-Jul-2026

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Brisbane - Queensland - Australia

• 1-year contract, Full time opportunity with a Global Mining client in a fast-paced corporate environment
• Based in Brisbane CBD - Land of the Turrbal people
  
  

About CBRE


CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About The Role


As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage PPM’s and soft services for two commercial tenancies
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
  
  

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
  
  

Why CBRE


When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure


We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

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