Workplace Experience Coordinator

DAC-Jones Lang LaSalle (VIC) Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave

Health insurance discounts

Social club

Employee assistance program

Novated lease

Volunteer time off

Career opportunities

Premium offices

Job summary

DAC-Jones Lang LaSalle (VIC) Pty Ltd in Melbourne, VIC is seeking a Workplace Coordinator to lead soft services operations, from janitorial and waste management to hospitality and workplace amenities, ensuring exceptional service delivery and high standards of professionalism.

You will liaise between the client, service providers, and occupants, conduct daily inspections, manage vendor performance, and drive continuous improvement within integrated facilities management.

Qualifications

• Associate’s degree in Facilities Management, Business Administration, or Hospitality.
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS).
• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously.
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards.
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor.

Responsibilities

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment.
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards.
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed.
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized.
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction.
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals.
• Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans.
• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels.
• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement.

Skills

Facilities coordination

Soft services management

Building operations

IWMS / workplace platforms

CMMS

Microsoft Office

Education

Associate’s degree in Facilities Management, Business Administration, or Hospitality

Tools

CMMS

IWMS

Microsoft Office

Job description

DAC-Jones Lang LaSalle (VIC) Pty Ltd in Melbourne, VIC is seeking a Workplace Coordinator to lead soft services operations, from janitorial and waste management to hospitality and workplace amenities, ensuring exceptional service delivery and high standards of professionalism.

You will liaise between the client, service providers, and occupants, conduct daily inspections, manage vendor performance, and drive continuous improvement within integrated facilities management.