Guest Experience Concierge (Part-Time)

DAC-Jones Lang LaSalle (VIC) Pty Ltd; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Maternity leave 18 weeks

Private health discounts

Employee assistance

Novated EV lease

Volunteer time off

Career opportunities

Premium offices

Staff discounts

Job summary

DAC-Jones Lang LaSalle (VIC) Pty Ltd in Melbourne, VIC is seeking a Part-Time Workplace Concierge to deliver an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace with a human-centric approach.

You will be the first point of contact for guests and staff, manage reception duties, coordinate events, and support operations while collaborating with security, IT, and facilities teams.

Qualifications

• Motivated self-starter with a strong customer service orientation.
• Proactive with keen attention to detail and ability to balance multiple priorities.
• Excellent verbal and written communication skills.
• Adaptable in a fast-paced working environment.
• Strong organizational and administration skills.
• 1-2 years' experience in hospitality, customer service, or related field.

Responsibilities

• Serve as the first point of contact for guests, employees, and key stakeholders.
• Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries.
• Be the initial contact point for new starters and ensure they feel welcome.
• Support the mailroom function for internal staff.
• Implement client engagement strategies to support the national plan.
• Build relationships with employees and stakeholders to foster a positive workplace community.
• Provide timely and caring soft services that are authentic and responsive.
• Assist in implementing internal communication strategies to improve culture and employee engagement.
• Share regular event and celebrations content.
• Adopt innovative communication strategies to enhance workplace experience.
• Assist in implementing monthly calendar of events.
• Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes.
• Support the coordination of event orders with client, team, and vendors.
• Conduct site tours highlighting spaces and activations.
• Ensure delivery of all operational requirements as per the client scope of works, including mail and office services.
• Follow operational procedures and performance measures to ensure consistency and reliability.
• Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
• Address user complaints and concerns, providing solutions and follow-up.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Adaptability

Job description

DAC-Jones Lang LaSalle (VIC) Pty Ltd in Melbourne, VIC is seeking a Part-Time Workplace Concierge to deliver an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace with a human-centric approach.

You will be the first point of contact for guests and staff, manage reception duties, coordinate events, and support operations while collaborating with security, IT, and facilities teams.