Workforce Scheduler

Public Sector People; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Public Sector People is seeking an experienced Workforce Scheduler for a local council in Melbourne's eastern suburbs. The role is 38 hours per week on a temporary contract through to 30 January 2027, with duties centred on rostering Customer Service Officers and providing administrative support to the wider team.

You will autonomously coordinate rosters, manage competing priorities, maintain records, and work with stakeholders across the organisation to keep operations running smoothly in a

Qualifications

• Experience in a fast-paced office environment with rostering needs.
• Strong planning and time management skills to meet deadlines.
• Excellent written and verbal communication with all stakeholders.
• Experience coordinating rosters and providing admin support to teams.
• Genesys Cloud experience is essential.

Responsibilities

• Coordinate and manage Customer Service Officers' roster to ensure coverage.
• Handle competing priorities and scheduling issues with practical solutions.
• Provide admin support to Team Leaders and the Coordinator.
• Maintain accurate records and workforce information in systems.
• Collaborate with stakeholders across the organisation to communicate changes.

Skills

Roster management

Administrative support

Customer service

Problem solving

Planning & time management

Communication

Team coordination

Stakeholder collaboration

Tools

Genesys Cloud

Job description

Workforce Scheduler - Location: Eastern Suburbs

Hours: 38 hours per week
Duration: ASAP - 30 January 2027
Band 5

We are looking for an experienced Workforce Scheduler to join a local council in Melbourne’s eastern suburbs, on a temporary contract through to 30 January 2027.

This is a great opportunity for someone who enjoys working in a fast-paced environment, managing competing priorities and keeping things organised. You will autonomously coordinate the Customer Service Officers’ roster while providing administrative support to the wider team.

Key Responsibilities:

• Coordinate and manage the roster schedule for Customer Service Officers, ensuring appropriate coverage and responding to changing requirements.
• Manage competing priorities and demands while identifying and resolving scheduling issues.
• Provide a range of administrative and support services to Team Leaders and the Coordinator.
• Maintain accurate records, databases and workforce information in line with established systems and processes.
• Work closely with stakeholders across the organisation to communicate changes, resolve issues and keep operations running smoothly.

Key Criteria:

• Previous experience in a fast-paced office management or administrative role, ideally involving complex customer service and rostering requirements.
• Strong problem-solving skills, with the ability to identify issues and provide practical solutions.
• Excellent planning and time management skills, with the ability to meet deadlines and manage conflicting priorities.
• Strong written and verbal communication skills, with confidence engaging with people at all levels.
• Experience using Genesys Cloud is essential.
• Local council experience is highly regarded.