Dynamic Workforce Scheduler — Rostering & Admin Lead

Public Sector People; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Public Sector People is seeking an experienced Workforce Scheduler for a local council in Melbourne's eastern suburbs. The role is 38 hours per week on a temporary contract through to 30 January 2027, with duties centred on rostering Customer Service Officers and providing administrative support to the wider team.

You will autonomously coordinate rosters, manage competing priorities, maintain records, and work with stakeholders across the organisation to keep operations running smoothly in a

Qualifications

• Experience in a fast-paced office environment with rostering needs.
• Strong planning and time management skills to meet deadlines.
• Excellent written and verbal communication with all stakeholders.
• Experience coordinating rosters and providing admin support to teams.
• Genesys Cloud experience is essential.

Responsibilities

• Coordinate and manage Customer Service Officers' roster to ensure coverage.
• Handle competing priorities and scheduling issues with practical solutions.
• Provide admin support to Team Leaders and the Coordinator.
• Maintain accurate records and workforce information in systems.
• Collaborate with stakeholders across the organisation to communicate changes.

Skills

Roster management

Administrative support

Customer service

Problem solving

Planning & time management

Communication

Team coordination

Stakeholder collaboration

Tools

Genesys Cloud

Job description

Public Sector People is seeking an experienced Workforce Scheduler for a local council in Melbourne's eastern suburbs. The role is 38 hours per week on a temporary contract through to 30 January 2027, with duties centred on rostering Customer Service Officers and providing administrative support to the wider team.

You will autonomously coordinate rosters, manage competing priorities, maintain records, and work with stakeholders across the organisation to keep operations running smoothly in a