NDIS Workforce Coordinator - 3 Weeks Coverage - Commencing 9th Nov - 27th Nov

Elmo; City of Melbourne; On-site; AUD 40,000 - 52,000; Full time

Job summary

Araluen is seeking an experienced NDIS Workforce Coordinator for a 3-week temporary assignment in Melbourne, Lower Plenty. The role coordinates rostering, staff absences, and replacement shifts to ensure continuity of support services across the organisation.

You will act as the central point of contact for workforce coordination, maintaining staffing levels and liaising with staff, supervisors, and stakeholders.

Qualifications

• Experience in rostering.
• Experience using Visicase (preferred).
• Excellent attention to detail.
• Ability to work independently and adapt to staffing changes.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate daily workforce rostering and scheduling activities.
• Act as the central point of contact for staff absences and leave replacements.
• Arrange and confirm replacement staff for vacant shifts.
• Maintain accurate rostering and workforce records.
• Liaise with employees, supervisors, and stakeholders regarding roster changes.
• Ensure workforce coverage is maintained while meeting operational requirements.
• Provide timely and professional customer service to staff and stakeholders.

Skills

Rostering

Customer support

Attention to detail

Communication

Tools

Visicase

Job description

Closing Date: 30/10/2026

Job Type: Temporary

Location: Lower Plenty

Job Category: Administration

Seeking great people to support great lives

Araluen is a registered NDIS provider, supporting adults with disability in their homes, in the community and from various service bases in Melbourne, Victoria. Araluen puts people in charge of their supports - we respect and promote that NDIS funding should result in choice-driven and tangible improvements to quality of life for all participants. Delivering imaginative, considerate, caring, and reliable support matters at Araluen - we are committed to exceptional services and to building trusting, respectful relationships with our participants, the people who are important to them and across the communities in which we operate.

Our Vision: Imagining and achieving better lives

Our Mission: Inspiring, empowering and supporting people to have great lives!

Our Values: Respect you, See you, Hear you, Inspire you. Empower you and Working together as one

Job Description

About the Role

We have an exciting opportunity for an experienced NDIS Workforce Coordinator to join our team for a 3-week temporary assignment, providing annual leave coverage from 9 November to 27 November.

This role is responsible for coordinating workforce planning and rostering activities, ensuring continuity of support services through effective management of staff absences and replacement shifts. You will serve as the primary contact for workforce coordination and play a key role in maintaining staffing levels across the organisation.

Key Responsibilities

• Coordinate daily workforce rostering and scheduling activities.
• Act as the central point of contact for staff absences and leave replacements.
• Arrange and confirm replacement staff for vacant shifts.
• Maintain accurate rostering and workforce records.
• Liaise with employees, supervisors, and stakeholders regarding roster changes.
• Ensure workforce coverage is maintained while meeting operational requirements.
• Provide timely and professional customer service to staff and stakeholders.

About You

To be considered for this role, you will have:

• Previous rostering experience
• Experience using Visicase (preferred).
• Exceptional attention to detail.
• The ability to work independently and respond quickly to changing staffing requirements.
• Excellent communication and problem-solving skills.

Working Hours

Ideally, this position will suit someone seeking full-time hours, Monday to Friday, commencing at 6:45 am each day.

We may be able to offer some flexibility for the right candidate, with a minimum commitment of 6 hours per day.

Desired Skills and Experience

• Previous experience in Rostering
• Previous experience in Visicase.
• Previous experience in Customer Support roles or similar.
• Able to work mornings to coordinate staff replacements/rostering when staff call in sick/unable to attend work.