Workforce Planner

Securitas; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Career Growth & Development

Comprehensive Training & Support

Work With Purpose

Global Company, Local Team

Employee Rewards & Discounts

Job summary

Securitas is seeking a dedicated Workforce Planner to optimize rosters and ensure staffing aligns with operational demand across client accounts. The role collaborates with Operations, Recruitment, HR and Compliance to keep rosters accurate, compliant and ready for demand shifts.

The position focuses on forward planning, live rosters, and utilisation, with standard business hours and no overnight coverage. Strong data skills and communication are essential.

Qualifications

• Experience in workforce planning, rostering, scheduling, operations or a similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail.
• Strong Excel and computer skills.
• Ability to analyse workforce data and identify trends.
• Strong written and verbal communication skills.
• Ability to manage competing priorities.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills.
• Ability to work collaboratively with multiple departments.

Responsibilities

• Workforce Planning - Develop and maintain accurate forward rosters across allocated sites and accounts.
• Roster Management - Maintain rosters, ensuring shifts align with availability, qualifications and licences.
• Shift Coverage & Workforce Utilisation - Coordinate coverage and monitor overtime usage.
• Compliance & Workforce Readiness - Monitor licences, training, and competency expiries.
• Stakeholder Engagement & Collaboration - Liaise with Operations, Recruitment, HR and Account Management.
• Reporting & Analysis - Use data to support decisions and improve workforce analytics.

Skills

Workforce planning

Rostering

Scheduling

Excel

Data analysis

Communication

Job description

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities safe. As a Workforce Planner, you’ll help ensure we have the right people, in the right roles, at the right time-supporting effective workforce planning and operational delivery across our client portfolio.

If you're passionate about workforce planning, data, problem-solving and working closely with operational teams, we encourage you to apply.

About the Business

Securitas is a leading global security company with operations across 44 countries in North America, Europe, Latin America, the Middle East, Asia, the Pacific and Africa. With more than 2,000 branch offices and over 370,000 employees, we make a difference every day.

Our values are the foundation of our operations, and our culture is built around Integrity, Vigilance and Helpfulness- values that guide how we support our customers, employees and communities.

About the Role

The Workforce Planner is responsible for the effective planning, coordination and optimisation of the workforce to ensure operational requirements are met across the business. The role focuses on forward workforce planning, roster management, shift coverage, workforce utilisation and operational readiness.

The Workforce Planner works closely with Operations, Recruitment, HR, Compliance and Account Management to ensure the business has the right people, with the right qualifications and availability, to meet current and future operational requirements. The role is also responsible for maintaining Live Rosters, iboss, compliance information and ensuring workforce information is accurate, current and actionable.

Working Hours

The position operates during standard business hours, Monday to Friday, 9:00am - 6:00pm.

The role is not responsible for providing overnight or weekend operational coverage. The Workforce Planner is, however, responsible for planning ahead to ensure workforce requirements outside business hours are appropriately resourced.

Key Accountabilities :

• Workforce Planning - Develop and maintain accurate forward rosters across allocated sites and accounts. Review upcoming workforce requirements and identify potential staffing gaps. Forecast workforce requirements based on operational demand, leave, vacancies, attrition and upcoming changes. Identify future workforce risks and develop strategies to address them before they impact operations.
• Roster Management - Maintain accurate and up-to-date rosters, ensuring employees are allocated to shifts appropriate to their availability, qualifications, training and licence requirements. Monitor roster coverage, proactively address vacancies and coordinate replacement coverage for planned and known absences. Ensure roster changes are accurately reflected in the Live Roster and identify discrepancies between rostering systems and operational requirements.
• Shift Coverage & Workforce Utilisation - Monitor current and upcoming vacancies and ad hoc works, coordinating coverage using the most appropriate available workforce. Prioritise available casual and relief resources where appropriate and maintain accurate records of outstanding coverage requirements. Identify under-utilised employees and casuals and opportunities to increase utilisation of the existing workforce before additional recruitment is undertaken. Monitor overtime usage and identify opportunities to reduce unnecessary overtime.
• Compliance & Workforce Readiness - Monitor workforce compliance requirements that may affect roster availability. Identify upcoming licence, training and competency expiries and ensure employees allocated to applicable shifts meet required compliance standards. Work with Compliance, KAMs and HR to resolve workforce readiness issues and consider compliance status when developing forward workforce plans.
• Stakeholder Engagement & Collaboration - Work closely with Operations on upcoming changes in workforce demand and collaborate with Recruitment, HR, Compliance and Account Management to address workforce requirements. Support Operations with roster-related queries and issues and elevate significant or high-risk vacancies to the appropriate operational manager.
• Reporting & Analysis - Use workforce data to support operational decision-making. Review overtime and casual utilisation, identify workforce capacity and demand gaps, provide data and insights to management, and support continuous improvement through workforce analytics.

Qualifications & Experience

• Experience in workforce planning, rostering, scheduling, operations or a similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail.
• Strong Excel and computer skills.
• Ability to analyse workforce data and identify trends.
• Strong written and verbal communication skills.
• Ability to manage competing priorities.
• Ability to work independently and make sound decisions.
• Strong problem-solving skills.
• Ability to work collaboratively with multiple departments.

Key Performance Indicators

• Roster coverage percentage.
• Reduction in unfilled shifts.
• Forward roster coverage.
• Casual workforce utilisation.
• Reduction in unnecessary overtime.
• Workforce availability against operational demand.
• Accuracy of roster information.
• Timeliness of vacancy management.
• Compliance of rostered employees.
• Reduction in recurring workforce gaps.

Employee Value Proposition

At Securitas, we believe our people are our greatest strength. When you join our team, you become part of a global organisation that values your contribution, supports your growth, and provides meaningful career opportunities.

What We Offer

• Career Growth & Development - Build a long-term career with a global leader in security services, with opportunities for progression and ongoing professional development.
• Comprehensive Training & Support - Access the tools, resources and support you need to succeed in your role.
• Work With Purpose - Play a key role in ensuring our operations are effectively resourced and supporting safe, reliable and high-quality security services.
• Global Company, Local Team - Join one of the world's leading security organisations while working within a collaborative and supportive team environment.
• Employee Rewards & Discounts - Access the Securitas Rewards Program with discounts across 400+ major retailers.

Diversity and Inclusion

At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.