Control room Supervisor -NV1 -Day OR Night Shift

Securitas; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Securitas in Seven Hills, NSW, is seeking a Control Room Supervisor to oversee security operations at the client’s Data Center, monitor CCTV and access control, dispatch staff, and maintain accurate reports. The role supports SOP adherence and incident escalation.

The position requires compliance with procedures, ability to produce clear reports, and assignment to day and night shifts with a full-time arrangement.

Qualifications

• Must be at least 18 years old.
• Must hold NV1 AGSVA Security Clearance.
• Must have legal right to work in Australia.
• Must be able to read and write English proficiently.

Responsibilities

• Monitors physical security operations at the client Datacenter.
• Monitors cameras and access control systems for data calls and entry/exit doors.
• Dispatches appropriate personnel as necessary.
• Maintains logs and records per SOP.
• Identifies and escalates issues per policies and procedures.
• Prepares written and electronic logs and reports for the site.

Skills

Clear communication

English proficiency

Incident reporting

Dispatch coordination

Job description

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About the Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words:Integrity,Vigilance, andHelpfulness.

About the Role

The Control Room Supervisor oversees security operations at the client’s Data Center, monitoring systems, dispatching personnel, and maintaining accurate reports. The role ensures compliance with SOPs, covers all posts, escalates incidents, and identifies improvements to enhance security and safety.

Job Location: Seven Hills

Fulltime Day Shifts - 0545-1800
Fulltime Night Shifts - 1745-0600

The Control Room Supervisor will be responsible for the following duties:

• Monitors physical security operations at the client Datacenter
• Monitors cameras and access control systems covering data calls and entry/exit doors
• Dispatches appropriate personnel, as necessary
• Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP)
• Identifies and escalates issues in accordance with documented policies and procedures
• Reviews all reports written during shift
• Ensures all scheduled posts are filled
• Briefs oncoming CRS about incidents during shift or in progress
• Maintains documentation and follows standardized procedures to successfully complete unannounced audits
• Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties
• Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems
• Read and comprehends standard operations procedures, post orders, reports, and other printed materials
• Performs additional tasks assigned by management
• Identifies security shortfalls and offers suggestions from improving the security program
• Evaluates and escalates potential safety issues within the facility
• Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions
• Identifies security shortfalls and offers suggestions from improving the security program
• Additional qualifications may be specified and receive preference, depending upon the nature of the position
• Must be at least 18 years of age
• Must hold and maintainNV1 AGSVA Security Clearance
• Must have a reliable means of communication, such as cell phone
• Must have a reliable means of transportation (public or private)
• Must have the legal right to work in Australia
• Must have the ability to speak, read, and write English proficiently.
• Must be willing to participate in the Company’s pre-employment process

Special Requirements :

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
• May be required to work overtime without advance notice
• Required ability to handle multiple tasks concurrently
• Keyboarding, intermediate computer usage and operating control
• Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• On occasion may be required to perform stressful and physical activity
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices

Why Join Securitas?

Employee Value Proposition:

At Securitas, our people are our greatest strength. When you join us, you become part of a global organisation that values your contribution, supports your growth, and provides meaningful long-term career opportunities.

We havethree core pillarsthat define the employee experience at Securitas

Purpose

• Play a vital role in protecting people, assets, and sensitive environments
• Contribute to a safe and secure experience for our clients every day
• Be part of a stable and essential industry that makes a real difference
• Build a long-term career with a global leader in security services
• Access ongoing training, development, and clear pathways for progression
• Receive full onboarding support, operational training, and provided uniforms
• Enjoy employee rewards and discounts across 400+ major retailers

People

• Join a diverse, inclusive, and supportive team environment
• Work within a global organisation with a strong local team culture
• Be part of a workplace that values respect, collaboration, and belonging

At Securitas, we’re committed to diversity and inclusion, creating a workplace where everyone belongs. We encourage applications from candidates of all backgrounds to join our mission of making the world a safer place.

Ready to join us?