Workforce Coordinator

Pegasus Care; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive rostering team

Clear systems and processes

Exposure to fast-paced environment

Pathways into permanent roles

Job summary

Pegasus Community Care is seeking an experienced Workforce Coordinator to join the Workforce and Allocations team in Kings Park, NSW. This hands-on role coordinates daily workforce allocations, manages roster changes and fills vacancies to meet staffing requirements across our services.

You will be highly organized, proactive and able to thrive in a fast-paced environment with evolving priorities, while maintaining accuracy and professionalism in rostering tasks.

Qualifications

• Experience in rostering, scheduling, bookings or administration.
• Strong customer service in a fast-paced environment.
• Experience using databases and Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Manage the bookings inbox and enter shifts into the system.
• Coordinate shift allocations and fill vacancies.
• Respond to phone calls and emails in a timely, professional manner.
• Liaise with staff, managers and internal teams.
• Maintain accurate records within the database.
• Assist with follow-up communication where required.
• Participate in the on-call roster to support after-hours staffing needs.
• Demonstrate experience in rostering, scheduling, bookings or administration.
• Provide strong customer service in a fast-paced context.
• Utilize databases and MS Office as part of daily work.

Skills

Organisational skills

Time management

Communication

Customer service

Tools

MS Office

Databases

Job description

Kings Park, NSW
Permanent | On-call required

Pegasus Community Care provides staffing and support services across Out-of-Home Care, NDIS, and community programs. Our work is fast-paced and operationally critical, ensuring the right staff are placed to support vulnerable people safely and consistently.

We are seeking an experienced and motivated Workforce Coordinators to join our Workforce and Allocations team based in Kings Park, NSW.

This is a hands-on operational role responsible for coordinating daily workforce allocations, managing roster changes, filling vacant shifts and ensuring staffing requirements are met across our services.

The successful applicants will be highly organised, proactive and confident working in a fast-paced environment where priorities can change quickly. You will demonstrate strong problem-solving skills, excellent communication and the ability to manage competing demands while maintaining accuracy and professionalism.

Why work with Pegasus Community Care

• Supportive and experienced rostering team
• Clear systems and processes to guide your work
• Exposure to a fast-paced operational environment
• A respectful, team-focused workplace
• Opportunity to build experience in rostering and workforce coordination
• Pathways into permanent or senior roles

Training and development

• Structured onboarding into systems and rostering processes
• Ongoing support from experienced team members
• Clear escalation pathways
• Development into more senior bookings or coordination roles

Pay and conditions

• SCHADS Award
• Office-based role in Kings Park
• Flexibility to work evenings and weekends is required

About you

You are organised, responsive and able to manage competing priorities. You communicate clearly and remain calm when dealing with last-minute changes or high volumes of requests.

You take accountability for your work and understand the importance of accuracy, timeliness and professionalism in a rostering environment, including responding to urgent requests outside standard business hours.

Key responsibilities

• Managing the bookings inbox and entering shifts into the system
• Coordinating shift allocations and filling vacancies
• Responding to phone calls and emails in a timely and professional manner
• Liaising with staff, managers and internal teams
• Maintaining accurate records within the database
• Assisting with follow-up communication where required
• Participating in the on-call roster to support after-hours staffing needs
• Experience in rostering, scheduling, bookings or administration
• Strong customer service experience in a fast-paced environment
• Experience using databases and Microsoft Office (Outlook, Excel, Word)

Qualifications / Attributes

• Strong organisational and time management skills
• High level written and verbal communication skills
• Ability to work under pressure and manage competing priorities
• Attention to detail and accuracy in data entry

Our Commitment

We are committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds. Diversity information, where provided, is not used as part of the selection process.