Womensline - Crisis Intervention Counsellor

DVConnect; Brisbane; Hybrid; AUD 60,000 - 85,000; Part time

Benefits offered by this job

Salary packaging available

Hybrid work after 3 months

Induction training

Job summary

DVConnect's Womensline is seeking a Crisis Intervention Counsellor in Brisbane. You will provide immediate telephone-based crisis support to women affected by domestic and family violence, perform risk assessments, and develop safety plans.

You will connect clients with referrals and wraparound services. The role requires a bachelor’s degree in social work or related field and 2+ years’ experience in DFV or related social services, with strong communication and trauma-informed practice.

Qualifications

• Hold a tertiary qualification (min. bachelor’s degree) in social work, human services or similar.
• More than two years' experience in a similar role, with DFV sector experience preferred.
• Strong communication and problem-solving skills, with ability to stay calm under pressure.
• Accurately document case notes in real time and maintain data integrity.
• Full working rights in Australia.

Responsibilities

• Providing immediate, telephone-based crisis support to women experiencing or at risk of DFV.
• Completing intake and risk assessments and developing safety plans.
• Advocating for women and facilitating warm referrals to services.
• Delivering crisis counselling and psychological first aid.

Skills

Trauma-informed counselling

Strong communication

Problem solving

Cultural safety

Case notes documentation

Education

Bachelor’s degree in social work or related field

Tools

Case management software

Telephone systems

Job description

Womensline - Crisis Intervention Counsellor

• Permanent part-time or casual opportunities
• SCHADS Award Level 4 - 5, plus super. Salary packaging available
• Based in Brisbane City, QLD
• In-office, with potential for hybrid work arrangements after three months of employment

About Womensline

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

About the role

As a Crisis Intervention Counsellor, you will provide immediate, telephone-based crisis support to women experiencing or at risk of domestic and family violence. You will respond to calls, provide compassionate and trauma-informed crisis counselling, assess immediate needs and risks, and connect women with relevant information, referrals, and support services.

Key responsibilities include:

• Completing comprehensive intake and risk assessments
• Developing and implementing safety plans
• Advocating for women and facilitating warm referrals to appropriate services
• Providing crisis counselling and psychological first aid

About you:

You are an experienced practitioner in the community services sector who thrives in high demand environments and is passionate about delivering calm, compassionate and effective crisis support over the phone to those who need it most.

Role requirements:

• Hold a tertiary qualification (min. bachelor’s degree) in social work, human services or similar.
• More than two years' experience in a similar role, with experience in the domestic and family violence (DFV) sector highly regarded. Candidates with relevant experience in the broader social and community services sector will also be considered.
• Strong computer and telephone multitasking skills, with the ability to accurately document case notes in real time and maintain database integrity.**Womensline operates 24/7 and receives a high volume of calls**
• Demonstrated knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
• Excellent communication and problem-solving skills, with the ability to handle high stress matters calmly and effectively.
• Experienced in providing respectful, supportive and culturally safe responses for people from diverse communities.

Additional:

• Availability to complete 3 weeks of induction training
• Flexibility to work across a 24/7 roster
• Full working rights in Australia
• Hold a valid QLD (P) BlueCard/WWCC
• SCHADS Award Level 4 - 5, with classification and pay point determined by relevant qualifications and experience.
• Shift loading, where applicable.
• NFP salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
• A set roster will be confirmed prior to commencement of employment (part-time employees only)
• Annual remuneration reviews (e.g. pay point progression).
• Access to on-shift support, monthly 1:1's, professional supervision and call coaching.
• Professional development resources and career opportunities.
• 24/7 Employee Assistance Program support for all employees.
• Potential for hybrid (WFH/in office) after 3 months of employment.
• A supportive, inclusive, and values-driven work environment.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.