Practice Excellence - Quality and Training Specialist

DVConnect; Brisbane; Híbrido; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NFP salary packaging

Employee Assistance Program

Wellbeing incentives

Inclusive workplace

Descripción de la vacante

DVConnect seeks a Practice Excellence - Quality and Training Specialist to lead DFSV-focused training for external stakeholders, delivered via eLearning, in-person and virtual formats. You will design trauma-informed programs, support quality with audits, and mentor practitioners during onboarding and development.

You will hold a tertiary qualification in related fields, with experience in social services and knowledge of Queensland DFSV frameworks.

Formación

• Tertiary qualification in learning and development or clinical practice (social work, human services, psychology).
• Certificate IV in Training and Assessment desirable.
• Knowledge of Queensland DFSV legislations and best practices.

Responsabilidades

• Develop and deliver DFSV-focused training for external stakeholders via eLearning, in-person and virtual formats.
• Research, design and facilitate trauma-informed training aligned with best practice standards.
• Support service quality through regular audits, quality reviews and constructive feedback.
• Identify and address training and mentoring needs for individuals and groups.

Conocimientos

Trauma-informed training

Stakeholder engagement

Coaching & mentoring

Quality audits

Educación

Tertiary qualification in learning & development or clinical practice

Certificate IV in Training and Assessment (desirable)

Descripción del empleo

Practice Excellence - Quality and Training Specialist

• Permanent Full-time (Mon – Fri, 9.00am – 5.00pm)
• In-office, with potential for hybrid work arrangements after three months of employment
• SCHADS Award Level 5 - 6, with classification and pay point determined by relevant qualifications and experience.

DVConnect service provision is underpinned by a team of skilled specialist practitioners in a high-volume 24/7/365 virtual services environment. DVConnect’ s ethos is embedded in supporting people to maintain self-determination in finding pathways to safety, wellbeing, accountability recovery and healing. This role will ensure that compliance and governance documentation and processes support this staffing group to do their roles efficiency and with compassion and facilitate client’s choice and foster service transparency and accountability.

Key Responsibilities:

• Develop and deliver DFSV-focused training for external stakeholders via eLearning, in-person and virtual formats.
• Research, design and facilitate engaging, trauma-informed training aligned with best practice standards.
• Support service quality through regular audits, quality reviews and constructive feedback.
• Identify and address training, coaching and mentoring needs for individual and group learning.
• Provide leadership support for practitioners during onboarding, including debriefing and practice consultation as required.
• Deliver one-on-one coaching for practitioners engaged in development or performance improvement plans.
• Contribute to service growth through capacity-building efforts and continuous improvement strategies.

Eligibility Criteria

• Hold a tertiary qualification in the areas relevant to learning and development or clinical practice (social work, human services, psychology etc).
• Proven experience in a similar role in the area of social and community services. Certificate IV in Training and Assessment - highly desirable.
• Familiar with relevant legislative framework primarily in Queensland, regarding domestic family and sexual violence and victims of crime.
• Experience developing and delivering information and training programs internally and externally of organisation.
• High level of attention to detail, with the ability to identify and analyse issues and provide recommendations for improvement.
• Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Experience providing supportive and culturally safe spaces for diverse communities - i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTIQA+.
• Exceptional and effective interpersonal, communication, consultation skills using a range of contemporary engagement practices.
• Hold a valid QLD WWCC (BlueCard).
• Right to work in Australia (unrestricted).

Remuneration

• SCHADS Award Level 5 - 6, plus super. (Award level and pay point is dependent on qualifications and level of relevant experience).
• NFP salary packaging.
• Remuneration reviews (e.g. pay point progression, if applicable).
• Confidential Employee Assistance Program for employees and their immediate family.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• A supportive, inclusive, and values-driven work environment.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.