VictimConnect - Response and Connection Practitioner (CASUAL)

DVConnect; Brisbane; On-site; AUD 55,000 - 69,000; Part time

Benefits offered by this job

Shift loading

NFP salary packaging

Annual remuneration reviews

24/7 Employee Assistance Program

Job summary

VictimConnect is seeking a casual Response and Connection Practitioner near Brisbane CBD to support Queenslanders affected by interpersonal violence. The role offers SCHADS Award Level 4–5 with casual loading and not-for-profit salary packaging.

You’ll work with police and community services, providing trauma-informed support and rapid response to calls, while maintaining strong stakeholder relationships.

Qualifications

• Hold a bachelor's degree in Social Work, Human Services, Counselling, Psychology or related discipline.

Responsibilities

• Provide immediate response to inbound calls and identify callers' needs.
• Deliver psychological first aid and emotional support.
• Conduct comprehensive risk assessments and develop safety plans.
• Provide information, advice, and warm referrals to appropriate services.

Education

Bachelor's degree in Social Work or related field

Job description

VictimConnect - Response and Connection Practitioner (CASUAL)

• On-site role based near Brisbane CBD, Queensland
• SCHADS Award Level 4 or 5, plus applicable casual loading and superannuation. Not-for-profit salary packaging available
• Flexibility to work shifts between 6.30 am and 10.30 pm, Monday to Sunday

The purpose of VictimConnect is to provide evidence-based, trauma-informed support to Queenslanders impacted by interpersonal violent crime. We believe that everyone deserves to feel safe, live free from violence, and have access to the support they need to find pathways to recovery and justice.

This role works collaboratively with Queensland Police, Victims Assist Queensland, 54 Reasons, and other community service providers. It is important that our practitioners maintain and build positive working relationships with external stakeholders to facilitate seamless referral pathways for clients accessing our service.

The key responsibilities of a Response and Connection Practitioner includes:

• Providing an immediate response to inbound calls and identifying callers' needs
• Delivering psychological first aid and emotional support
• Conducting comprehensive risk assessments and developing safety plans
• Providing information, advice, and warm referrals to appropriate services and supports

Role requirements

• Hold a bachelor's degree in Social Work, Human Services, Counselling, Psychology or a related discipline.
• More than two years' experience working in a similar role. Experience in intake, triage, or supporting high-risk clients is highly desirable.
• Demonstrate understanding of practice frameworks used to respond to victims of interpersonal trauma.
• Demonstrated experience in providing supportive and culturally safe responses for diverse communities, including First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and LGBTQI+ communities.
• Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed are essential.
• Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
• Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
• Full working rights in Australia.
• Hold a valid QLD (P) BlueCard/WWCC
• Knowledge and understanding of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection is desirable.
• Availability to complete 2 - 3 weeks of induction training

Remuneration

• SCHADS Award Level 4 - 5 (Award level and pay point is dependent on qualifications and level of relevant experience).
• Shift loading (afternoons, evenings, weekends and public holidays).
• NFP salary packaging.
• Build a meaningful career with us. We encourage our people to explore new pathways and express their interest in a range of opportunities across DVConnect and VictimConnect.
• Annual remuneration reviews (e.g. pay point progression).
• Access to on-shift support, monthly 1:1's, professional supervision and call coaching.
• 24/7 Employee Assistance Program support for all employees.
• A supportive, inclusive, and values-driven work environment.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

VictimConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.